Senior Manager, Business Operations

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PrivateDoc

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🛍️ eCommerce

👥 B2C

Healthcare Insurance • eCommerce • B2C

PrivateDoc is a healthcare service provider offering a range of digital health services including weight loss, erectile dysfunction support, hormone replacement therapy, skincare, hair loss solutions, and more. They provide both men's and women's sexual health test kits and support for conditions such as migraines and hay fever. Operating through an interactive digital treatment plan available via their mobile app, PrivateDoc ensures that patients receive tailored healthcare solutions from UK registered doctors with discreet next day delivery of medications. The company is highly rated for its customer service and efficiency, as showcased by its Trustpilot reviews.

📋 Description

• Own and drive a portfolio of high-priority workstreams and initiatives. Translate leadership priorities into clear plans, coordinate execution across teams, and ensure consistent follow-through. Identify bottlenecks, surface tradeoffs, and inform prioritization and resource allocation decisions in partnership with the COO and functional leaders. • Conduct cross-functional analyses across Finance, HR, Risk, and other operational areas to identify trends, inefficiencies, and opportunities. Build dashboards where needed, but primarily translate data into clear insights and recommendations that inform leadership decisions. • Own and improve core operating mechanisms across the Global Shared Services portfolio (e.g., prioritization, tracking, and cross-functional coordination). Streamline workflows, reduce manual work, and strengthen internal systems. Build scalable solutions that enable teams to operate more effectively as GD grows. • Identify and implement practical AI and automation opportunities — including workflow automation, analytics enhancement, and knowledge management — with a focus on reducing manual effort and improving decision-making. • Drive initiatives such as audit follow-up, compliance improvements, cost-efficiency efforts, and policy rollouts. Structure ambiguous problems, align stakeholders, and deliver results across teams. • Act as a high-trust thought partner to the COO and functional leaders. Help diagnose challenges, evaluate tradeoffs, and shape solutions to high-impact operational questions, particularly where priorities or the path forward are unclear.

🎯 Requirements

• A structured problem-solver with 5–7 years experience in consulting, strategy or operations in business or social impact contexts; you turn ambiguity into clear, actionable plans. • Highly analytical — you use data to diagnose issues, generate insights, and drive decisions (not just report on them). • A builder and operator — you’ve led complex, cross-functional work end-to-end and delivered measurable improvements in performance or efficiency. • Systems-minded — you spot inefficiencies quickly and design processes, tools, or workflows that make teams run better at scale. • A clear, direct communicator — you cut through complexity and influence senior stakeholders with concise, well-structured thinking. • An influencer without authority — you align teams, navigate tradeoffs, and move work forward across functions. • Technically fluent — comfortable with spreadsheets, dashboards, and project tools; excited to apply AI and automation to real operational problems. • High ownership, low ego — you take responsibility for outcomes, prioritize ruthlessly, and follow through. • Motivated by impact — you want your work to matter, and you’re excited to apply your skills to help GiveDirectly deliver cash to people living in poverty more effectively and at greater scale.

🏖️ Benefits

• A supportive team that works hard and cares hard • A robust health benefits plan (exact details will vary by country) • Flexible paid time off that staff is encouraged to take • Allowances for desk set-up and learning and development