Customer Success

🕒 September 9, 2025

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pro Coffee Gear

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🍽️ Food & Beverage

💼 Consulting

🛍️ eCommerce

Food & Beverage • Consulting • eCommerce

Pro Coffee Gear is your one-stop source for high-quality coffee equipment, specializing in both home and commercial espresso machines, grinders, brewers, and accessories. We cater to coffee professionals and enthusiasts, offering a wide selection of refurbished and new equipment along with expert consultation and support. Our mission is to make exceptional coffee more accessible by providing premium products at competitive prices, ensuring a delightful brewing experience for all coffee lovers.

📋 Description

• Own the end-to-end customer experience and define scalable customer success strategies to support growth. • Establish and track KPIs, processes, and team goals aligned with business objectives. • Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. • Enable the consultative sales process through client communications across email, SMS, and social platforms. • Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. • Support third-party and social commerce sales channels in coordination with marketing and sales teams. • Manage client onboarding and equipment setup, coordinating installations with technical service partners. • Respond to customer inquiries regarding product use, service needs, and ongoing support. • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. • Lead customer communications related to logistics, damages, and return claims and work with logistics teams to ensure fast, clear resolutions. • Monitor recurring operational pain points and identify opportunities for automation or process streamlining. • Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.

🎯 Requirements

• Minimum 5 years of experience in a client-facing operations or customer success role • At least 2 years in a leadership capacity • Background in e-commerce operations • Shopify and QuickBooks experience strongly preferred • Outstanding written and verbal communication skills • Strong analytical and problem-solving skills with attention to detail • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage • All applicants must submit their CV in English .

🏖️ Benefits

• A remote-first, globally distributed team and flexible work environment. • The opportunity to lead a high-impact function within a fast-growing brand. • A collaborative, passionate culture driven by innovation and a love for coffee. • Important: All applicants must submit their CV in English .