Proposal Customer Success Manager, Mid-Market

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🔥 0 minutes ago

🦀 Maryland, Virginia – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Procurement Sciences AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Procurement Sciences AI is a company that leverages artificial intelligence to transform the way businesses respond to government contracting opportunities. Their AI-powered solutions aim to increase the efficiency and effectiveness of teams handling Requests for Proposals (RFPs), Requests for Information (RFIs), and other related tasks. By automating mundane tasks and optimizing the proposal process, they help organizations respond to more opportunities with higher success rates. Their platform offers tools for opportunity matching, document analysis, proposal generation, and more, empowering businesses to improve productivity and win more contracts.

📋 Description

• Own the customer relationship for approximately 40 to 50 primarily mid-market GovCon accounts • Build and execute a value realization plan for each account tied to customer pursuit and win goals • Deliver quarterly business reviews connecting platform usage to bid and organizational outcomes • Drive adoption breadth across the platform • Train new users, teams, and champions • Maintain strong account health scores and current, defensible account assessments • Surface risks early using client data and feedback • Own the adoption and engagement side of save plans and escalate complex account issues • Recognize expansion signals and hand them to the Account Manager with relevant context • Build strong customer relationships and ensure success with the AI-driven platform • Partner with the Account Manager on shared account plans and account health • Translate customer pain into prioritized product input • Collaborate with Engineering, Sales, and other cross-functional teams to address client needs • Contribute to CS playbooks, templates, and documentation • Report to the Director of Customer Success

🎯 Requirements

• 5+ years in GovCon business development, such as Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, Solutions Architect, or similar • 2+ years in a customer-facing role responsible for another party's outcome, such as customer success, implementation, training, client-facing consulting, or account support • Experience with a compliance matrix, color review, and recompete • Ability to hold substantive conversations with directors or VPs, including candid discussions about stalled adoption • Strong analytical ability to interpret usage data and assess account health • Excellent written communication • Bachelor's degree in Business, Communications, or a related field • U.S. citizenship • Ability to pass a Federal Background Check and Identity Verification • Experience with mid-market or enterprise B2B SaaS accounts preferred • Working knowledge of generative AI and LLMs preferred • Experience partnering with a sales or account management counterpart preferred • Familiarity with GovWin, HigherGov, SAM.gov, or comparable market intelligence tooling preferred • Experience in a company scaling its CS function preferred • Proficiency or experience with Salesforce, Metabase, Gong, Intercom, Planhat, Claude, Jira, Slack, and Google Workspace

🏖️ Benefits

• Competitive salary with performance based incentive plan • Stock options • Comprehensive health plan • Flexible work arrangements, including full remote work capabilities • Extensive professional development opportunities • Fast track for career advancement