Senior Proposal Customer Success Manager, Mid-Market

🕒 August 17

🇺🇸 United States – Remote

💵 $80k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Procurement Sciences AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Procurement Sciences AI is a company that leverages artificial intelligence to transform the way businesses respond to government contracting opportunities. Their AI-powered solutions aim to increase the efficiency and effectiveness of teams handling Requests for Proposals (RFPs), Requests for Information (RFIs), and other related tasks. By automating mundane tasks and optimizing the proposal process, they help organizations respond to more opportunities with higher success rates. Their platform offers tools for opportunity matching, document analysis, proposal generation, and more, empowering businesses to improve productivity and win more contracts.

📋 Description

• Own the customer relationship for approximately 40 to 50 primarily mid-market GovCon accounts • Help customers get more value from the Awarded AI platform and drive continued customer success • Work alongside the Account Manager by making renewals and upsell conversations easier and providing an accurate, early account health assessment • Build and execute value realization plans tied to customer pursuit and win goals • Deliver quarterly business reviews connecting platform usage to bid and organizational outcomes • Drive adoption across the platform • Train new users, teams, and champions • Maintain account health scores and identify risks, pain points, trends, and opportunities • Own the adoption and engagement side of save plans and escalate when needed • Recognize expansion signals and provide context to the Account Manager • Build customer relationships and ensure success with the AI-driven platform • Maintain shared account plans and health views with the Account Manager • Translate customer pain into prioritized product input • Collaborate with Product, Engineering, Sales, and other cross-functional teams • Contribute to CS playbooks, templates, and documentation • Report to the Director of Customer Success and work alongside CSMs across enterprise, mid-market, and SMB segments

🎯 Requirements

• 5+ years in GovCon business development, such as Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, Solutions Architect, or similar • 2+ years in a customer-facing role responsible for someone else's outcome, such as customer success, implementation, training, client-facing consulting, or account support • Comfort holding substantive conversations with directors or VPs, including candid discussions about stalled adoption • Strong analytical instinct and ability to interpret usage data • Excellent written communication • Bachelor's degree in Business, Communications, or a related field • U.S. citizenship • Ability to pass a Federal Background Check and Identity Verification • Preferred: experience with mid-market or enterprise B2B SaaS accounts • Preferred: working knowledge of generative AI and LLMs • Preferred: experience partnering with a sales or account management counterpart • Preferred: familiarity with GovWin, HigherGov, SAM.gov, or comparable market intelligence tooling • Preferred: experience scaling a CS function • Tools: Salesforce, Metabase, Gong, Intercom, Planhat, Claude, Jira, Slack, Google Workspace

🏖️ Benefits

• Competitive salary with performance based incentive plan • Stock options • Comprehensive health plan • Full remote work capabilities • Extensive professional development opportunities • Fast track for career advancement