Field Support and Solutions Specialist

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🕒 June 8

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Profile Products

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🌾 Agriculture

🏭 Manufacturing

🤝 B2B

Agriculture • Manufacturing • B2B

Profile Products is a world-leading manufacturer and innovator of wood-fiber-based and porous ceramic technologies that delivers environmentally focused soil and turf solutions. The company provides products and expertise across erosion and vegetation control, growing substrates and nutrition for ornamental and nursery growers, sports field and golf turf maintenance (e. g. , Turface and Profile Golf), biotic soil media, and landscape installation and maintenance. Profile positions itself as a market-share leader supplying cost-efficient, greener solutions for consumer, commercial and industrial customers with an emphasis on preserving soil and water resources and supporting horticultural and animal health.

📋 Description

• Train customer personnel on safe and effective operation of HydraFiber processing equipment • Provide equipment installation, calibration, troubleshooting, maintenance, and post-installation support • Assist growers with equipment and process adjustments for mixing, conveying, and container filling • Verify equipment settings and production practices support targeted HydraFiber inclusion rates • Help customers establish standard operating procedures for equipment operation, maintenance, cleaning, and quality control • Serve as the primary contact for HydraFiber equipment and processing questions • Support sales and marketing initiatives • Understand customer growing-media formulations, crops, containers, irrigation, fertility programs, and production goals to identify value opportunities • Assist with customer trials, sample collection, and production evaluations • Evaluate production processes to identify cost reduction, labor efficiency, throughput, and crop-consistency opportunities • Identify opportunities to increase HydraFiber usage or introduce other Profile Growing Solutions and communicate them to sales • Communicate qualified opportunities to RBMs and assist with technical follow-up • Build relationships with equipment operators, growers, and production managers • Collaborate with sales, technical, operations, and R&D teams and equipment partners • Share customer feedback, competitive information, production observations, and growth opportunities • Document customer visits, equipment status, inclusion rates, recommendations, technical issues, and commercial opportunities • Complete customer-engagement reports and CRM updates • Communicate and track follow-up actions, responsible parties, timelines, issues, and recommendations through completion

🎯 Requirements

• Bachelor’s degree in Horticulture, Agriculture, Agricultural Engineering, Mechanical Engineering, or related field preferred • Two or more years of relevant commercial horticulture, growing-media, greenhouse, nursery, agricultural-equipment, or mechanized-production experience preferred • Experience with growing-media mixing, conveying, container filling, irrigation, fertility, or greenhouse and nursery production highly desirable • Technical sales, customer-success, or consultative account-support experience is a plus • Equivalent education and relevant industry experience may be considered • Strong mechanical, analytical, and troubleshooting skills • Working knowledge of commercial horticulture production and growing-media systems • Self-motivated, proactive, and able to work independently • Ability to identify needs beyond the immediate equipment issue • Consultative mindset with interest in sales and customer value creation • Strong relationship-building, communication, and organizational skills • Ability to communicate technical information in practical terms • Ability to manage multiple customer projects and follow-up activities • Proficiency with Microsoft Office and CRM systems • Ability to travel approximately 60% of the time • Bilingual English and Spanish skills preferred • Ability to occasionally lift and move up to 50 pounds • Ability to operate and adjust production equipment and machine controls • Ability to work in loud, dusty, wet, hot, or cold commercial-production environments • May occasionally require more than 40 hours per week, overnight travel, or work outside normal business hours

🏖️ Benefits

• Remote work location option • Travel-related field work opportunity • Opportunity to support customer trials, installations, and production evaluations