Configuration Analyst

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤝 B2B

🧘 Wellness

Healthcare Insurance • B2B • Wellness

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Configure and validate client benefit setups, including Benefit Orders, Benefit Products, Member Products, and Member Health Plans. • Execute tasks such as eligibility file configuration and testing, SFTP setup, PCA portal setup, stopgap rule creation, data warehouse integrations and system updates. • Configure new products, carrier integrations, and benefit enhancements as they are introduced. • Ensure clients are fully prepared for go-live by validating claims processing readiness and setup accuracy via audits. • Perform post go-live and post rollover validation, including claims QA and issue remediation. • Support ongoing adjustments related to benefit changes, rollovers, and operational issues. • Partner with Onboarding Managers and Solutions Managers to receive handoffs and execute technical components of new client onboarding and existing client changes. • Collaborate with Product, Engineering, and other cross functional teams to manage technical implementation work and track progress through ticketing systems. • Support plan year rollovers and system updates for existing clients in support of Client Success. • Maintain configuration tools, documentation, and workflows to improve consistency and scalability. • Contribute to process improvements based on retrospectives and operational learnings. • Support operational initiatives related to billing, claims resolution, and implementation process improvements.

🎯 Requirements

• Experience in system configuration, operations, implementation, or system support roles. • Strong attention to detail and ability to execute complex setup requirements accurately. • Comfortable working across multiple systems, tools, and cross functional teams. • Ability to manage multiple workstreams and prioritize effectively in a fast-paced environment. • Must be authorized to work in the United States without the need for sponsorship, now or in the future.

🏖️ Benefits

• Paid family and parental leave • Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support) • Family and pet care fund • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office