Strategic Customer Success Manager

🕒 April 14

🏢🏡 San Francisco – Hybrid

💵 $180k - $240k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Prolific

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

AI • B2B • Research

Prolific is a platform that facilitates fast and high-quality data collection by connecting researchers with participants, including AI taskers. Researchers can launch tasks, surveys, and experiments and receive responses from a global community of over 200,000 active participants within hours. Prolific prides itself on providing accurate and detailed data while ensuring that participants are fairly rewarded for their contributions. The platform is trusted by leading academics and organizations for its flexibility, simplicity, and rapid project execution.

📋 Description

• Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks • Serving as a trusted advisor—translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve • Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them • Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows • Spending time face-to-face with customers and with peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes

🎯 Requirements

• 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption • Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers • Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth • Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship • Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners) • Fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers • Desire to play an influential role in a rapidly growing, innovative business—contributing, sharing ideas and expertise, and helping elevate the team around you.

🏖️ Benefits

• Competitive salary • Health insurance • Remote work options • Paid time off • Professional development opportunities