Technical Support Representative – SaaS Industry

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prometeo Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Prometeo Talent is a talent recruitment and job-matching platform focused on Latin America and remote roles. The website lists job openings across LATAM and provides candidate and employee portals, enabling companies and jobseekers to connect and manage applications. It is presented as a careers site (built with Teamtailor) and functions as HR technology to support hiring and employer branding.

📋 Description

• Handle inbound customer calls and provide professional, timely, and solution-oriented support • Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage • Guide customers step by step through platform features, workflows, and processes • Conduct platform demonstrations and walkthroughs • Investigate problems, identify potential root causes, and determine the best course of action • Own customer issues from initial contact through resolution, escalating complex cases when necessary • Follow up with customers to confirm solutions are working • Develop strong knowledge of the SaaS platform, its features, and construction permitting workflows • Learn new software tools, CRM systems, and browser-based applications • Identify patterns in recurring technical issues and communicate findings to appropriate teams • Maintain accurate CRM documentation of customer interactions, troubleshooting steps, and resolutions • Analyze customer issues and platform data using critical thinking and attention to detail • Identify recurring problems, process inefficiencies, and customer-experience improvement opportunities • Share feedback and actionable insights with product and operations teams • Meet targets related to call volume, resolution rates, customer satisfaction, and support quality

🎯 Requirements

• At least 2 years of experience in customer service, technical support, or a similar customer-facing role, preferably in a phone-based or call center environment • Full professional fluency in English, both spoken and written • Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools • Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued • Strong analytical and problem-solving skills, with the ability to investigate issues and identify their root causes • Excellent attention to detail and the ability to handle information accurately • A technology-oriented mindset, with the curiosity and willingness to learn new tools, systems, and software • Proficiency in Microsoft Excel and confidence working with spreadsheets • Strong communication skills and the ability to explain technical concepts in a clear, accessible way • A proactive attitude, sound judgment, and a strong sense of ownership when handling customer issues • Previous experience with GoHighLevel, HubSpot, or similar CRM platforms • Experience in SaaS technical support, software troubleshooting, or application support • Experience delivering live platform demonstrations, onboarding sessions, or customer training • Familiarity with ticketing systems, knowledge bases, and customer support tools • Experience identifying recurring technical issues or contributing to process and operational improvements • Ability to work with multiple browser-based applications while managing customer interactions • Reliable high-speed internet connection suitable for full-time remote work and video calls • Reliable laptop capable of running multiple browser-based applications simultaneously; desktop computers are not accepted • Working webcam for meetings, training, and platform demonstrations • Quiet, professional, and distraction-free home workspace

🏖️ Benefits

• Competitive full-time compensation based on experience • Fully remote role with flexible scheduling options • Structured onboarding and ongoing product and technical training • Supportive team culture where ideas, initiative, and problem-solving are encouraged • Opportunities to develop technical support and SaaS platform expertise • Clear opportunities for professional growth within the company