Respiratory Therapist – Troubleshooter

🔥 0 minutes ago

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $30 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

😶‍🌫️ Therapist

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PromptCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

PromptCare is a leading provider of in-home respiratory, infusion, and specialty pharmaceutical therapies, focused on treating complex and chronic health conditions. They offer tailored, nationwide in-home care, personalized plans, and comprehensive support to improve patients' quality of life. With a team of expert respiratory therapists, nurses, dietitians, and pharmacists, PromptCare provides seamless care transitions and works closely with hospitals and specialists to deliver customized treatment plans, manage insurance processes, and educate patients and their families.

📋 Description

• Respond to patient and caregiver inquiries related to respiratory therapy, equipment, and treatment plans • Troubleshoot and resolve issues with respiratory equipment (e.g., ventilators, oxygen concentrators, nebulizers) remotely • Troubleshoot enteral Equipment remotely • Conduct patient assessments and provide education on therapy protocols and equipment usage • Document all interactions and interventions in the EMR system accurately and promptly • Support cross-licensure efforts and maintain compliance with state regulations • Participate on the On-Call As rotation as needed • Maintain up-to-date knowledge of respiratory therapy best practices and equipment • Triage and troubleshoot calls while in the queue • Serve as the Encore/Nexus Coordinator for your region by attending weekly Nexus calls to coordinate follow-up calls addressing compliance issues identified by the Encore/Nexus staff • Obtain compliance reports for HFCWO patients and upload the form to Brightree • Work on the STOP Report and Non-Compliance Report for open sales • Evaluate patient experiences to identify opportunities for improving customer satisfaction • Provide patients and family members with timely and accurate information, taking appropriate corrective actions to ensure complete satisfaction • Develop and maintain good working relationships with patients and family members • Schedule follow-up visits in accordance with company policies and standards • Properly triage field problems following company standards and training policies • Ensure accurate and timely documentation of patient concerns and take necessary corrective actions • Maintain a strong knowledge of PromptCare’s Standard Operating Procedures (SOPs) and apply them consistently • Support all Branches with virtual vent follow up visits when required • Ensure compliance with all applicable laws, regulations, Policies, and SOPs always • Perform other duties as assigned

🎯 Requirements

• Graduate of an accredited Respiratory Therapy program • Current Respiratory Care Practitioner licensure in applicable states (New York and New Jersey); willingness to obtain cross-licensure (company-sponsored) • CRT or RRT certification required • Minimum 2 years of clinical experience; home care experience preferred • Strong DME Equipment knowledge • Strong troubleshooting and critical clinical thinking skills • Excellent communication and interpersonal abilities • Proficient in EMR systems and basic PC applications. • CPR certification required from the Red Cross or The American Heart Association • Professional society membership is a plus

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision Package • 401(k) Plan with Company Match • Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays • Life Insurance: Standard coverage with optional enhancements • Employee Assistance Program: Free counseling and coaching sessions • Emotional Well-being and Work-Life Balance Resources • Short & Long-Term Disability: Company-paid with optional supplements • Accidental Death and Dismemberment Insurance • FSA and HSA: Manage healthcare expenses • Commuter Spending Programs • Volunteer and Engagement Opportunities • Employee Referral Bonuses • Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans