Associate, Business Operations

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Business Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Protocol Behavioral Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Protocol Behavioral Health is a clinical services and care-delivery organization that provides oncology-focused behavioral health support to cancer patients using evidence-based Collaborative Care (CoCM) interventions. It partners with oncology practices to integrate virtual behavioral healthcare into existing workflows and EHRs, offering rapid access to oncology-trained behavioral health specialists and psychiatrists, structured updates for oncologists, and revenue-generating services that improve patient outcomes, treatment adherence, and reduce unnecessary utilization. The company is grounded in academic research and adapts proven clinical models to community oncology settings.

📋 Description

• Manage the administrative workflow of new patient referrals • Build accurate patient records and support outbound appointment reminders • Field incoming patient phone calls and route requests to providers • Coordinate scheduling changes and ensure a smooth virtual front-desk experience • Serve as the first line of support for the internal clinic helpdesk • Triage issues and escalate items to the Operations team as needed • Maintain accurate schedules, update systems, and keep providers informed of changes • Assist with billing administration, including gathering information, updating records, and routing issues to the billing team • Maintain data accuracy across EMRs, trackers, and internal tools • Identify process gaps and operational issues to escalate or improve

🎯 Requirements

• 0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles • Located in (or willing to work) Eastern Time Zone • Strong organizational skills and attention to detail • Comfort juggling multiple tasks • Problem-solving orientation and good judgment • Comfort with ambiguity, change, and the scrappy nature of an early-stage company • Genuine interest in working in behavioral health and supporting patient care • Spanish-language proficiency is a plus • Must submit a resume

🏖️ Benefits

• Flexible remote work • Competitive healthcare coverage • Generous paid time off • Professional growth and learning from experienced healthcare and behavioral health leaders • Mission-driven work improving access to behavioral health care