Patient Engagement Coordinator

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Protocol Behavioral Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Protocol Behavioral Health is a clinical services and care-delivery organization that provides oncology-focused behavioral health support to cancer patients using evidence-based Collaborative Care (CoCM) interventions. It partners with oncology practices to integrate virtual behavioral healthcare into existing workflows and EHRs, offering rapid access to oncology-trained behavioral health specialists and psychiatrists, structured updates for oncologists, and revenue-generating services that improve patient outcomes, treatment adherence, and reduce unnecessary utilization. The company is grounded in academic research and adapts proven clinical models to community oncology settings.

📋 Description

• Own the patient conversion funnel and ensure referrals are contacted within SLAs for timely access to care • Lead phone and text outreach to new patient referrals, introduce the program, explain how it works, and answer questions • Handle patient objections and hesitations empathetically • Guide patients through informed consent and ensure accurate documentation • Schedule intake sessions, confirm attendance, and manage reminders and reschedules • Work recurring lists of cancellations, no-shows, and program drop-offs to re-engage patients • Re-educate and re-motivate disengaged patients, rescheduling and re-consenting as needed • Track outreach activity and outcomes in CRM/EHR systems • Report referral-to-outreach time, outreach-to-scheduled-intake time, conversion rates, and completed intakes • Partner with Clinical and Operations teams to hand off scheduled patients and identify process or messaging improvements

🎯 Requirements

• Experience in phone-based customer service, call center, sales development, or patient-facing healthcare coordination • Comfortable being held to conversion and pipeline targets • Strong communication skills for educating patients, building trust, and overcoming objections • Organized and detail-oriented; able to manage a live referral pipeline and re-engagement queue simultaneously • Empathetic and patient with confused, frustrated, or hesitant patients • Comfortable using CRM/EHR systems and accurately documenting consent • Healthcare, medical sales, or patient enrollment experience is a plus • Spanish bilingual ability is a plus • Required application experience questions address phone-based/customer service or related experience, performance targets, outbound patient/customer calls, CRM/EHR pipeline or caseload management, and Spanish communication

🏖️ Benefits

• Potential to a full-time opportunity