Protomiq
51 - 200 employees
🚘 Automotive
☁️ SaaS
🤝 B2B
Automotive • SaaS • B2B
Protomiq is a conversion and experience SaaS platform for automotive dealerships that captures shopper behavior and buying intent to turn website activity into qualified leads. Its modular products — tradeIQ, paymentsIQ, offerIQ, AutoBio, Service Offers and Value Watch — surface trade valuations, payment affordability, offer engagement, service retention opportunities, and lead intent (hot/warm/low) so dealership sales, marketing/BDC, and service teams can prioritize and close deals. Protomiq positions itself as a B2B vendor serving dealerships with tools to increase lead conversion, improve salesperson context, and drive post-sale service bookings.
Support/Deployment Specialist, Tier 1
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Protomiq
51 - 200 employees
🚘 Automotive
☁️ SaaS
🤝 B2B
Automotive • SaaS • B2B
Protomiq is a conversion and experience SaaS platform for automotive dealerships that captures shopper behavior and buying intent to turn website activity into qualified leads. Its modular products — tradeIQ, paymentsIQ, offerIQ, AutoBio, Service Offers and Value Watch — surface trade valuations, payment affordability, offer engagement, service retention opportunities, and lead intent (hot/warm/low) so dealership sales, marketing/BDC, and service teams can prioritize and close deals. Protomiq positions itself as a B2B vendor serving dealerships with tools to increase lead conversion, improve salesperson context, and drive post-sale service bookings.
📋 Description
• Complete basic customer requests and website installations while delivering a positive customer experience through clear communication and exceptional customer service • Provide Tier 1 technical support for basic customer requests, product setup, and deployment activities across Protomiq products • Submit and manage third-party technical configuration requests • Configure website plugins, integrations, and tools according to company standards and customer requirements • Perform quality assurance checks to confirm accurate account and plugin setups • Maintain accurate notes, status updates, and account documentation within internal systems • Collaborate with the Tier 2 team to advance technical and operational skill levels • Assist with website installations • Manage third-party technical requests to ensure accurate and timely task resolutions
🎯 Requirements
• 1 year experience with website support or business process management • Exceptional problem-solving skills • Effective listening skills • A genuine passion for delivering exceptional customer experiences • Ability to navigate ambiguity and resolve customer inquiries with confidence • Proficiency in multitasking and managing open tickets and tasks • Self-motivated with the ability to work independently while collaborating with other teams • Basic HTML skills • Experience with website troubleshooting • Experience in ticketing applications such as Salesforce, Zendesk, or similar tools • Experience with automotive dealers and products • Experience in a SaaS or proprietary software technical support environment
🏖️ Benefits
• Competitive compensation • Comprehensive benefits • Professional development opportunities • Culture built on collaboration, accountability, and growth
Apply Now
