Patient Services Specialist

🔥 14 hours ago

🦬 Montana, Oregon, +2 more states – Remote

🦬 Montana – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Providence

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1856

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Providence is a not-for-profit health system committed to providing a wide range of medical services, including primary care, urgent care, pediatrics, maternity care, cancer treatment, and specialized services like neurosurgery and orthopedics. They offer both in-person and virtual care through clinics and a mobile app, ensuring patients can access healthcare conveniently. With a mission rooted in compassion, dignity, and justice, Providence emphasizes serving those who are vulnerable and strives for excellence in healthcare delivery. They are involved in research and innovation, including genomic profiling and clinical trials to improve patient outcomes.

📋 Description

• Provide patient-centered, coordinated access to Providence's facilities, institutes, and clinics • Foster and nurture relationships with existing patients and people seeking treatment • Navigate patients to physicians within the health network • Schedule appointments and classes • Provide tier 1 technical support for patient health applications • Serve as an entry point and informational resource for patients entering the health system • Provide high-touch, personalized assistance through the Patient Engagement Center across Providence St. Joseph Health regions and provider networks

🎯 Requirements

• 2 years customer service experience, preferably in a healthcare environment • 2 years experience interacting with and engaging customers virtually over the phone • 1 year technical support experience preferred • Ability to work a Monday-Friday variable schedule, as early as 6:45 AM and as late as 7:00 PM • Ability to work the weekend schedule of 8:45 AM-5:15 PM

🏖️ Benefits

• Best-in-class benefits package • Retirement 401(k) Savings Plan with employer matching • Medical, dental, and vision health care benefits • Life insurance • Disability insurance • Paid parental leave • Vacation and holiday time off • Health-related time off benefits • Voluntary benefits • Well-being resources • Inclusive workplace with equal opportunities for advancement • Additional compensation may be available, including shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities