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Field Services Technician

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🔥 1 minute ago

🚗 Michigan – Remote

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⏰ Full Time

🟡 Mid-level

đźź  Senior

đź‘» Ghost score 15%

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Logo of Pro-Vision

Pro-Vision

51 - 200 employees

Founded 2003

📦 Logistics

đź’Ľ Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Pro-Vision is a provider of integrated mobile video and safety solutions for commercial fleets, school transportation, public transit, and law enforcement. The company designs and supplies vehicle-mounted DVR systems, wide-angle and stop-arm cameras for buses, body-worn cameras, collision-avoidance products, and cloud-based evidence and video management (CloudConnect/SecuraMax). Pro-Vision emphasizes turnkey, customizable installations, real-time monitoring, and secure cloud storage to improve safety, reduce accidents, and protect assets for organizations and public agencies.

đź“‹ Description

• Complete product installations according to procedures • Complete service work according to procedures • Represent the company and provide high-quality installation and servicing of products • Provide professional onsite customer service and friendly customer interaction • Use safe and defensive driving habits while maintaining a clean driving record • Work efficiently to maintain competitive installation and service costs • Comply with procedures and provide documented feedback on deviations • Organize and maintain spare-parts inventory • Maintain a clean and orderly work vehicle • Follow company processes, policies, and procedures • Ensure installations are completed according to work orders • Obtain customer signatures approving completed work • Document non-standard installations/services and proactively provide solutions • Submit required paperwork and reports to the home office • Provide process-improvement suggestions

🎯 Requirements

• Valid driver's license to drive a company vehicle to customer locations • 12 volt vehicle upfitting/outfitting installation knowledge, including GPS and exterior and interior monitoring systems • Ability to alternate from sitting to standing and climb steps/ladders, crouch, and kneel as needed • Ability to lift 75 lbs. and 35 lbs. overhead • Ability to fit in/under semi-confined spaces inside and under vehicles • Minimum 95% accuracy of Target Times for assigned installations • Clean driving record through safe and defensive driving • Ability to complete installations according to installation and service work orders • Ability to obtain customer approval with proper signatures • Ability to document non-standard installations/services and determine corrective solutions • Familiarity with Microsoft Office applications • Professional onsite appearance and customer communication • Ability to provide paperwork and reports to the home office in a timely manner • Ability to provide process improvement suggestions • Ability to follow the Pro-Vision Installation policy and procedure manual • Additional requirements and duties as assigned

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act

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