Group Insurance Team Lead, Claims – STD

🕒 July 23

🏈 Alabama, Arizona, +25 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $89k - $147k / year

⏰ Full Time

🟠 Senior

🔒 Insurance

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prudential Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

💸 Finance

🛡️ Insurance

🏠 Real Estate

Finance • Insurance • Real Estate

Prudential Financial is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. With a heritage in life insurance and asset management, the company helps individual and institutional customers grow and protect their wealth. Prudential offers a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

📋 Description

• Lead the team to achieve customer service and claims management excellence • Ensure accuracy of benefits paid on disability claims based on deductible sources of income, offsets, and contractual provisions • Monitor, track, and analyze reporting to ensure appropriate offset management of claims • Develop effective action plans to improve team and individual performance • Build and maintain internal and external customer relationships • Provide direct reports with ongoing support, training, feedback, coaching, and recognition • Drive employee engagement and continuous process improvement • Identify potential successors and emerging leaders for key leadership positions • Ensure team compliance with risk identification, assessment, monitoring, control, and escalation obligations

🎯 Requirements

• Minimum of three years in Group Insurance Operations or claims experience required • Proven understanding of STD/Absence/Paid Leave claim management processes and offset management required • Strong critical thinking, mathematical, problem-solving, decision-making, and analytical skills required • Detail oriented with solid interpersonal skills • Proven strong Customer Service skills • Prior coaching, mentorship, or leadership skills required • Ability to problem solve independently • Proven focus on continuous improvement • Ability to collaborate across business • Strong verbal and written communication and time management skills required • Proficiency in Teams, MS Word, and Excel • Direct supervisory experience is a plus • Bachelor’s Degree preferred

🏖️ Benefits

• Market competitive base salary with yearly bonus potential • Medical, dental, vision, life insurance, and disability insurance • Paid Time Off (PTO) • Parental and military leave • 401(k) plan with company match up to 4% • Company-funded pension plan • Wellness Programs including up to $1,600 a year reimbursement for personal wellbeing purchases • Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development • Education Benefit financing traditional college enrollment toward an approved degree and accredited certificate programs • Employee Stock Purchase Plan allowing shares to be purchased at 85% of the lower of two prices • Eligibility for a discretionary annual incentive program