Customer Success Manager

Job not on LinkedIn

🕒 October 9

🇨🇦 Canada – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PSD

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

PSD is an energy efficiency services and technology company. We combine building science with technology to help our customers achieve tangible energy efficiency savings. We build products and deliver services that support energy efficiency improvements in buildings. For over 25 years, PSD employees have been innovating and evolving the energy efficiency industry. We bring technical experts together with hands-on implementers to create services that deliver and efficiently measure the outcomes of your programs.

📋 Description

• Manage an assigned portfolio of customers and maintain regular engagement • Develop and maintain strong relationships with customer stakeholders • Maintain accurate customer information, account plans, activities, and next steps in CRM and related systems • Prioritize customer activities based on account needs, objectives, engagement, and risk indicators • Support customers in achieving business objectives through software adoption • Conduct customer meetings, check-ins, and business reviews • Identify opportunities to increase product utilization and engagement • Provide resources, education, and guidance for product adoption • Monitor customer health indicators, product usage, engagement, feedback, and account data • Identify and address or escalate risks to satisfaction, adoption, and retention • Develop and execute customer action plans with internal teams • Support retention and renewal activities with Sales, Account Management, and other teams • Coordinate internal teams to resolve customer questions, concerns, and challenges • Facilitate issue escalation and maintain customer communication through resolution • Follow up on open issues and commitments • Collaborate with Sales, Account Management, Support, Implementation, Product, and other internal teams • Communicate customer feedback, trends, and product needs to internal stakeholders • Contribute customer insights to product, service, and process improvements • Follow Customer Success processes, methodologies, and documentation standards • Contribute recommendations to improve processes, tools, and resources • Participate in initiatives and projects improving customer experience, adoption, and retention

🎯 Requirements

• 1-3 years of experience in Customer Success, Account Management, Customer Support, SaaS, or another customer-facing role • Strong written and verbal communication skills • Ability to build and maintain effective customer relationships • Strong organizational skills and ability to manage multiple customers, priorities, and deadlines • Ability to identify customer needs, assess issues, and develop appropriate next steps • Ability to work collaboratively with cross-functional teams • Proficiency with CRM systems and standard business productivity tools • Experience working with SaaS or technology products (preferred) • Experience managing a portfolio of customers (preferred) • Experience supporting customer renewals or retention initiatives (preferred) • Experience working with local, state, or other public-sector organizations (preferred) • Familiarity with customer health metrics, product usage data, or Customer Success platforms (preferred)

🏖️ Benefits

• Comprehensive health and wellness benefits package • Remote work flexibility (specific regional options apply) • Flex Hours • Paid Time Off (PTO) • Summer Fridays—shorter work weeks • Fun social events (both virtual and in-person) • Charity initiatives • Career Framework with clear, structured paths for growth and ongoing learning • Accessibility accommodations during recruitment and selection

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