CX Business Architect

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏛️ Architect

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PTP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.

📋 Description

• Provide thought leadership to develop innovative business solutions for our clients • Identify and pursue longer term initiatives that help maintain and grow accounts • Prioritize features for major initiatives when planning releases • Refine features in the backlog to clearly define requirements, benefits, and priorities • Optimize delivery processes and methodologies to enhance efficiency and results • Lead business requirements sessions with client staff • Contribute as a member of delivery teams for business case development, design and testing • Assist in mapping requirements to designs, maintaining traceability through the process • Support the management of client expectations through day-to-day interactions with clients • Guide client understanding of proposed solutions and the business value they will bring • Own and drive the completion of project deliverables • Develop, maintain and grow client relationships

🎯 Requirements

• 10+ years of business consulting experience on contact center, self service, and CX projects • 5+ years on large-scale IVR projects • Ability to develop business strategies based on analytical skills and business knowledge • Experience working in large, complex client environments • Excellent written and oral communication skills • Excellent presentation skills

🏖️ Benefits

• Competitive salary • Excellent compensation and benefits • Collaborative yet flexible work environment