Web Design and Usability, UX Consultant

Job not on LinkedIn

🔥 3 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🕸️ Web Designer

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PTP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.

📋 Description

• Develop and enforce templates, guidelines, standards, and human-centered design principles • Plan, manage and execute usability tests for all major releases • Work collaboratively with client subject matter experts and cross-functional teams to identify and develop high-demand scenarios, profiles, screeners, and prototypes • Drive changes for usability improvements based on constituent and employee feedback • Work with project teams to ensure that designs perform in real life as intended • Present usability findings and deliverables to a variety of stakeholders

🎯 Requirements

• Bachelor's degree in a Human Factors, Graphic Design, Interaction/Visual Design, or related field • Minimum 4 years of experience applying Human Factors and Human-Centered Design (HCD) principles to complex interface problems • Minimum 4 years of experience in visual interface design, as applied to digital media in web and mobile • Minimum 4 years of experience planning, executing, and analyzing user experience research projects • Minimum 4 years of experience of communicating research methodology, design concepts, data analysis, and usability test results to a broad range of stakeholders • Strong interpersonal communication skills and an ability to lead design sessions and reviews • Excellent verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts (technical and non-technical) • Previous State of California experience (desired) • Minimum 1 year experience with Ovo Studios CaptureUX (desired) • Minimum 1 year experience implementing the California Statewide usability standards including the California Web Usability Guidelines and Standards and the California Governor’s Template for External Facing Applications (desired)

🏖️ Benefits

• Full-time remote • Some travel to Sacramento, California may be required