
51 - 200 employees
Founded 2004
πΌ Consulting
π€ Artificial Intelligence
π€ B2B
Consulting β’ Artificial Intelligence β’ B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and nextβgen voice platforms while preserving empathy and human trust.
π₯ 2 hours ago
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51 - 200 employees
Founded 2004
πΌ Consulting
π€ Artificial Intelligence
π€ B2B
Consulting β’ Artificial Intelligence β’ B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and nextβgen voice platforms while preserving empathy and human trust.
β’ Elicit requirements using interviews, requirements workshops, joint application design (JAD) sessions, use cases, scenarios, business analysis, task and workflow analysis β’ Write functional requirement documents and specifications β’ Create information architectures, wireframes, page mockups and prototypes β’ Create cascading style sheets (CSS) that are consistent across all browsers and platforms β’ Maintain and enforce design standards and branding β’ Promote and enforce usability standards and best practices β’ Refactor and modernize legacy web applications β’ Proactively communicate and collaborate with clients to analyze information needs and functional requirements β’ Collaborate with developers and subject matter experts to establish the vision and analyze tradeoffs between usability and performance needs
β’ A BS degree in information systems, software engineering or related field or combination of education and experience is necessary β’ Five or more years of demonstrated success as a web designer β’ Two or more years of experience with responsive and adaptive design β’ Experience with Human-Centered Design Process β’ Proficiency in HTML5, CSS3, JavaScript, and jQuery β’ Experience with screen mockup tools and prototype evaluation with end users and clients β’ Self-starter with leadership skills in order to take charge of or facilitate requirement-gathering sessions β’ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts β’ Multi-tasking skills and the ability to balance multiple priorities and manage project scope changes β’ Advanced skills in Microsoft Word, Visio, PowerPoint, Project and Excel
β’ Flexible work arrangements β’ Professional development opportunities
Apply Nowπ 2 days ago
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