Client Service Associate

🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $57.3k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Public Consulting Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Public Consulting Group (PCG) is a leading public sector management consulting and operations improvement firm specializing in partnering with health, education, and human services agencies to enhance their effectiveness and impact. Through its strategic advisory and consulting services, PCG helps schools, state, and municipal agencies streamline their operations, improve programs, meet financial, regulatory, and operational challenges, and ultimately build stronger communities. Emphasizing technology solutions, PCG aids in automating services and achieving strategic goals. Additionally, the company is committed to social impact initiatives, such as fighting food insecurity, and actively participates in workforce development through apprenticeships.

📋 Description

• Focus on developing long-term client relationships by expanding influence, increasing retention, solving issues, and driving satisfaction • Model best practices in client, project, and change management • Provide training on the EDPlan Health system for end users and administrators • Lead health client engagements, interactions, and meetings • Use nursing subject matter expertise to build client relationships and solve potential problems • Proactively identify problems and provide solutions to clients • Build client excitement around new EDPlan Health features, functionality, and services • Provide feedback on evolving client needs and service improvements • Provide Tier 2 or 3 support via Zendesk for EDPlan Health • Manage multiple projects and clients simultaneously • Collaborate with Regional Teams and other functional areas to meet client needs • Create meeting materials and respond to data or reporting requests • Serve as an internal point of contact for Regional Teams • Serve as the frontline contact for client change requests • Coordinate change requests, product feedback, user acceptance testing (UAT), and training documentation

🎯 Requirements

• Registered nurse (RN) with 2+ years' experience • Experience with electronic nursing documentation (SIS or EHR) • 2-5 years' experience managing client relationships • Proficient knowledge of Microsoft Office products: Excel, Word, PowerPoint, Teams • Ability to manage multiple projects and clients simultaneously • Must reside in Oklahoma • Travel required within Oklahoma - 50%, with occasional out of state travel • PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship

🏖️ Benefits

• Medical and dental care benefits • 401k • PTO • Parental leave • Bereavement leave