Client Success Specialist

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🕒 June 10

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Punch List Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

📣 Marketing

🤝 B2B

Marketing • B2B

Punch List Digital is a digital marketing agency that specializes in lead generation and online growth for home services contractors (HVAC, plumbing, electrical). The company builds conversion-focused websites and provides SEO, local SEO, paid advertising (Google Ads, Microsoft Ads, Local Service Ads), content strategy, and adtech-driven attribution to help contractors turn clicks into booked appointments and revenue. Punch List Digital operates as a B2B service and platform, offering dedicated account teams, market insights, and resources like guides and blogs to support contractor marketing strategies.

📋 Description

• Welcome and onboard new clients, setting expectations and project timelines. • Build and maintain strong client relationships through regular calls and updates. • Translate performance data into simple, actionable insights. • Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies. • Help manage Google Business Profile and Local Services Ads accounts. • Support website updates and approvals for client campaigns. • Participate in team discussions to improve client experience and internal processes.

🎯 Requirements

• 1–3 years of experience in client service, account management, or digital marketing. • Basic knowledge of SEO, Google Ads, or websites (we’ll teach you the rest). • Excellent written and verbal communication skills. • Strong time-management and follow-up skills. • Bonus: Experience working with home services or small business clients.

🏖️ Benefits

• Base Salary: $65,000–$85,000 (depending on experience) • Quarterly Bonuses: Based on client satisfaction and retention • Remote Work: Flexible schedule and location • Career Growth: Defined Career Growth Path • Benefits: Health insurance, paid time off, and development resources