Customer Success Associate

🕒 June 10

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Sendoso

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

💰 $100M Series C on 2021-09

B2B • eCommerce • Marketing

Sendoso is a leading sending management platform that enhances corporate gifting and direct mail strategies to help businesses increase engagement and retention. The platform offers features such as gift curation, top-notch network security, real-time delivery tracking, and AI-enhanced personalization. It integrates seamlessly with tech stacks, enabling automated execution of gifting campaigns. By leveraging their extensive global network and owning their own warehouses, Sendoso can execute customized and timely delivery solutions, boosting sales development and customer experience. The company caters to various business needs including account-based marketing, demand generation, and sales acceleration, and is recognized for its capability in enhancing human connections through technology without eroding meaning.

📋 Description

• Provide industry and platform expertise to help customers derive valuable insights from our product • Advise customers on best practices in order to drive maximum value and ROI from the platform • Partner with Account Managers to build growth strategies for your book of business and work with them to secure successful renewals and expansions • Empower customers to connect their goals and challenges with Sendoso’s offerings • Build trusted relationships with key stakeholders within customer organizations to drive adoption, ensure renewals, and create new revenue opportunities • Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Sendoso • Take ownership of new accounts and manage their onboarding in conjunction with the Onboarding Team • Leverage data to develop communication strategies driving the greatest impact at scale • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product • Project manage the customer journey using internal and external resources as needed • Run a high-touch process with customers to ensure that they're realizing the full potential of Sendoso’s platform • Build, own, and execute client success and engagement plans • Leverage Customer Success technology tools (PlanHat, Salesforce, Tableau, etc.) to understand customer health and run plays to mitigate risk and churn.

🎯 Requirements

• 1-2 years working in a B2B SaaS environment, Martech industry experience a plus • Ability to interact and collaborate with key stakeholders within customer organizations at the Champion and decision-making level • Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all levels • A track record of meeting or exceeding performance and retention goals • Experience with Salesforce • Project management experience is a plus

🏖️ Benefits

• Comprehensive Medical Plans plans - we’ve got you covered! • Take-What-You-Need Time Off • LSA (Lifestyle Spending Account) with Compt • 401K Plan • FSA Plan • Free General Medical & Mental Health care via Healthjoy • Volunteer Time Off • Birthday Time Off • Generous parental leave benefits for both birthing and non-birthing parents • Access to Employee Assistance Programs (EAPs) • Financial wellness benefits through Morgan Stanley • Remote work environment