Senior Service Account Manager

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $97k - $204k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Pure Storage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Pure Storage is a leader in the field of data storage platforms, renowned for its innovative solutions in the industry. It has been consistently recognized as a leader in the Gartner Magic Quadrant for both Primary Storage Platforms and File and Object Storage Platforms, achieving the highest marks in Execution and Vision. Pure Storage provides scalable and sustainable storage solutions that cater to both enterprise and cloud needs, emphasizing zero downtime and seamless performance. It offers a range of services including AI infrastructure, cloud deployments, and data protection, making it a critical player in modern data management.

📋 Description

• Lead post-sales service delivery and account service reviews for large enterprise accounts. • Partner with customer executives and internal sales teams to align Everpure Platform capabilities with customer IT roadmaps and business priorities. • Manage complex customer incidents and change control windows by coordinating cross-functional responses across CX and Engineering. • Ensure swift resolution, minimal operational disruption, and continuous 24/7 engagement. • Translate customer feedback, feature requests, and technical needs into prioritized recommendations for Product Management and Engineering. • Influence product quality and platform roadmaps. • Mentor Service Account Managers. • Author internal best-practice resources to improve service delivery standards, operational consistency, and customer experience frameworks. • Act as the primary advocate and trusted advisor for strategic clients. • Drive proactive risk mitigation, platform adoption, customer retention, and long-term business growth.

🎯 Requirements

• 6+ years of relevant experience in customer-facing, large-account, or industry-related roles. • Demonstrated ability to manage large enterprise customer relationships in complex, matrixed technology environments. • Track record of driving account retention, technical adoption, and high-stakes stakeholder alignment. • Exceptional leadership and communication skills for navigating high-severity incidents. • Ability to align multidisciplinary internal teams, including Engineering, Product, Support, and Legal. • Experience executing structured risk mitigation and capacity planning strategies. • Deep technical comprehension of enterprise data storage platforms, cloud ecosystems, and IT infrastructure operations. • Ability to conduct effective technical dialogue, risk analysis, and architecture alignment.

🏖️ Benefits

• Flexible time off • Wellness resources • Company-sponsored team events • Employee Resource Groups • Growth and development support • Accommodation support for candidates with disabilities