Operations Consultant

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Purplebricks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Purplebricks is an online estate agency and property services company that helps homeowners sell, buy, let and mortgage properties through a combination of local agent expertise and a digital platform. It offers fixed-fee selling packages, property listings on major portals, professional valuations, photography, 24/7 tracking of viewings and offers via an app, and optional add-ons like hosted viewings and enhanced marketing. The service targets cost-conscious consumers in the UK, promoting savings versus traditional high-street agents while also providing landlord letting packages and mortgage advice.

📋 Description

• To deliver good customer outcomes to all Purplebricks Mortgages Mortgage customers through the managing of call handling inbound and outbound. • Calling leads to book mortgage/remortgage and protection appointments. • Handling mortgage, protection and GI applications from submission to completion and/or on risk. • Support the adviser with administration tasks. • To liaise with lenders, insurers & conveyancers to gather updates on customers applications and action any related requests in a timely manner. • Build collaborative working relationships with Advisers, colleagues, lenders and insurers to deliver good customer outcomes.

🎯 Requirements

• Communication - Is able to express ideas and opinions clearly, defines messages and reaches a common understanding of issues, addressing the audience effectively. • Customer centric - Understands problems, challenges and needs of the customer • Attention to detail - Identifies specific action steps, accountabilities, and timelines for completion • Resilience - Adaptable, receptive to new ideas; willing and able to adjust to changing demands and circumstances.

🏖️ Benefits

• Commission Structure: Banking bonus of 0.5% of total team banking's PEDs booked and completes - £10 Protection booked and written - £10 Google review left - £10 • employees are eligible for a discretionary six-monthly bonus of £0–£500