Implementation Manager

🕒 May 30

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QBench

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

☁️ SaaS

🤝 B2B

SaaS • Life Sciences • B2B

QBench is a modern, configurable Laboratory Information Management System (LIMS) and Lab Operating System that helps laboratories run workflows, track samples, manage inventory, integrate instruments, automate reporting and billing, and maintain regulatory compliance. The platform emphasizes fast implementation, no-code configurability, a REST API for integrations, and support for standards like ISO 17025, HIPAA, 21 CFR Part 11, and CLIA. QBench serves labs across life sciences, materials testing, food & beverage, agriculture, and environmental testing, providing a customer portal, quality management system, and analytics to improve throughput, accuracy, and compliance.

📋 Description

• Own the overall relationship with the customer • Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule • Manage project planning, goal-setting, and progress tracking • Deliver customer training and handle technical queries, ensuring effective use of QBench • Conduct high-level testing and ensure smooth transition post-implementation • Interface with engineering, product teams, and external vendors • Provide suitable technical solutions after an end-to-end analysis of the current business process

🎯 Requirements

• Minimum 1-year experience in a laboratory environment • Proven track record in project management, preferably with scientific workflow projects • Proficient in software product adoption and support • Organized project management skills such as critical thinking, problem solving, and active listening • A strong aptitude for problem-solving, negotiation, and mediation skills • Evidence of the ability to influence stakeholders and work closely with them to determine acceptable solutions • Strong attention to detail and multi-tasking skills • Bachelor’s degree preferred • Ability to travel periodically (domestic) in support of client engagements

🏖️ Benefits

• Impactful Work • Career Growth • Collaborative Culture • Competitive Compensation • Remote Flexibility