Head of Customer Success – Loyalty and Partner Platforms, B2B

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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qiibee

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

💰 $4.8M Seed Round on 2022-07

Consulting • Marketing • Logistics

qiibee is a platform that enhances customer loyalty by connecting businesses with a marketplace of world-class brands and rewards. It enables companies to easily set up their own loyalty programs or join existing ones, such as Miles & More, providing a seamless experience for earning and redeeming rewards. With solutions like the Shopify App and a white-label loyalty app, qiibee allows businesses to attract new customers and retain existing ones by offering desirable rewards, including miles, points, gift cards, and even cryptocurrency.

📋 Description

• Own end-to-end onboarding of new B2B customers from setup to go-live. • Lead partners through the Launch Checklist, ensuring integration, balance top-up, listing, and communication review milestones are completed on time. • Own the primary relationship for all active customers. • Align with the sales team on customer success strategy and KPIs. • Drive customer visibility and performance optimization through improved communication, email touchpoints, and seasonal campaigns. • Ensure communications and visuals meet brand and compliance guidelines. • Maintain a best-in-class HubSpot CRM using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean. • Lead regular customer reviews and analyze performance data to identify improvements. • Own issue resolution and customer feedback loops. • Use AI to categorize support tickets, draft initial responses, surface relevant knowledge-base articles, and accelerate feedback closure.

🎯 Requirements

• Fluent in English; proficiency in German is a plus. • 5+ years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries. • Proficiency in using AI tools, such as Claude, to build workflows and automations. • A good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards. • Hands-on experience with HubSpot or comparable CRM systems. • A structured, ownership-driven approach and the ability to manage multiple projects simultaneously. • An empathetic, consultative, solution-oriented mindset combining human judgment with AI-generated insights. • Comfortable working across teams and time zones and using AI to draft asynchronous updates, summarize meeting notes, and keep everyone aligned. • Strong sense of ownership and drive to grow and shape the customer success function over time.

🏖️ Benefits

• Fully remote work • Competitive monthly salary package • Equity share and qiibee tokens (QBX), sharing in our success • Fast-paced remote startup environment • Continuous learning and growth opportunities