Field Service Technician

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $24 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quadient

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

💰 $150M Post IPO debt on 2025-02

B2B

Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences.

📋 Description

• Install, service, or upgrade equipment onsite at customer locations • Configure hardware and embedded software components after installation • Perform advanced configuration and service hardware and software business applications • Perform routine maintenance on technology equipment • Test equipment to troubleshoot issues • Diagnose technical issues and identify solutions for equipment and controls • Provide remote support alongside onsite service • Train and guide customers on product operation and maintenance • Collaborate with customers to understand requirements and provide technical recommendations and solutions • Keep clients apprised of progress during maintenance or down-system situations • Escalate issues in a timely manner • Share knowledge to ensure continuous improvement • Maintain tools and equipment used during service calls • Manage stock of replacement parts and equipment

🎯 Requirements

• 4+ years of experience in Customer Service or equivalent experience, preferred • 4+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred • Ability to read technical diagrams, manuals, and schematics • Troubleshooting and repairing hardware and electronic components, preferred • Valid driver's license with a clean driving record • Ability to diagnose and repair base-level equipment • Ability to diagnose and repair mid-level equipment • Ability to diagnose advanced technical issues, troubleshoot problems, and identify solutions • Ability to communicate effectively with customers, sales, and technology teams • Experience with mail-related equipment or parcel lockers is a plus • Strong attention to detail and follow-up skills • Ability to identify and resolve problems • Ability to problem solve and operate independently • Strong organizational skills and ability to multitask and adapt as priorities change • Ability to lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines

🏖️ Benefits

• Flexible work: hybrid work model blending office and remote setup • 24/7 online learning platform and global growth opportunities • Empowered Communities and philanthropy program • Competitive Total Rewards covering wellness and work/life balance • Generous referral scheme • Complimentary employee assistance program for mental health support • Reasonable modifications to the interview process and application assistance • Equal Employment Opportunity protections

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