AI Solution Architect

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Maintain a detailed, current profile for every client in the assigned portfolio, including locations, stakeholders, performance and SLA trends, contract terms, renewal dates, and current and potential AI capabilities • Serve as the single point of accountability for AI strategy and adoption within the assigned client portfolio • Track and report AI penetration, pipeline, adoption metrics, ROI, and revenue generation to leadership • Translate Qualfon's GenAI, conversational AI, agent assist, automation, analytics, quality, and workforce AI capabilities into client-specific business value and ROI narratives • Design and present tailored AI adoption roadmaps aligned with client business priorities • Explain AI capabilities, implementation requirements, and expected outcomes in client conversations • Represent client requirements and feedback to Qualfon's product and technical teams • Partner with Strategic Account Managers and Business Developers on account strategy, quarterly business reviews, renewals, and expansion opportunities • Co-develop AI narratives for new business pursuits and proposals, including SOW input and solution-level pricing considerations • Scan the market for relevant AI offerings, vendors, and capabilities • Recommend additions to Qualfon's client-facing AI portfolio based on competitive and industry analysis • Maintain working knowledge of the competitive landscape for AI-enabled BPO and outsourcing services

🎯 Requirements

• Proven experience in a client-facing relationship management, account management, or solution consulting role, ideally within BPO, outsourcing, or a related services industry • Working technical fluency in AI and automation capabilities, including GenAI, conversational AI, RPA, analytics, quality/workforce AI • Ability to build and manage trusted relationships with external clients and internal Sales/Operations partners • Strong business acumen, including ability to read contract terms, performance data, and P&L impact • Excellent executive-level communication and presentation skills • Ability to build a business case and measurement plan for a proposed AI capability • Willingness and ability to travel to client sites as needed • Experience in a solution architect, pre-sales, or technical account management role preferred • Direct experience with contact center, BPO, or workforce operations preferred • Familiarity with GenAI quality evaluation, agent-assist, or conversational AI platforms preferred • Prior experience partnering directly with Sales/Account Management functions in a matrixed structure preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Employee Assistance Program • Life and Accidental Death & Dismemberment • Short Term Disability • Long Term Disability • Accident insurance • Critical Illness insurance • Hospital Indemnity • Legal services • Identity Protection • Pet Insurance • 401k • Paid time off (PTO) • Colorado Paid Sick and Safety Leave, per applicable state law provisions and Company policy