
10,000+ employees
Founded 1995
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
🕒 August 31
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10,000+ employees
Founded 1995
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
• Manage and oversee company-sponsored benefits programs, including medical, dental, vision, life insurance, disability, retirement plans, voluntary benefits, and wellness initiatives • Evaluate benefit plan effectiveness and recommend improvements • Prepare annual benefits planning, budgeting, and forecasting • Develop, implement, and maintain benefits policies, procedures, and operational controls • Oversee benefits administration in enrollment, payroll, HRIS, retirement, and timekeeping systems • Ensure data integrity across benefits databases and reporting platforms • Partner with HR, Payroll, Finance, Business Intelligence, and vendors to resolve system and data discrepancies • Ensure compliance with U.S. benefits regulations • Manage plan audits, regulatory filings, nondiscrimination testing, and compliance reporting • Monitor legislative changes and recommend actions to maintain compliance • Manage relationships with benefits vendors, brokers, consultants, carriers, and third-party administrators • Conduct vendor evaluations and participate in vendor selection, contract negotiations, and renewals • Serve as the primary escalation point for complex benefits issues • Develop and execute benefits communication strategies • Advise employees and managers on benefits eligibility, coverage, claims, and plan provisions • Lead employee education and benefits training programs • Lead annual open enrollment planning, implementation, communication, and execution • Manage Evidence of Insurability, dependent verification, and benefits eligibility processes • Oversee employee well-being programs and initiatives • Prepare and analyze benefits utilization, participation, cost, and compliance reports • Present recommendations and findings to the Vice President of Global Benefits • Monitor industry trends and benchmark benefits programs against market practices • Lead benefits-related projects, process improvements, and system implementations • Provide guidance, training, and mentorship to benefits team members • Partner with cross-functional stakeholders to improve operational effectiveness and employee experience • Adhere to company guidelines and perform other duties and special projects as assigned
• Strong written, verbal, and presentation communication skills • Strong analytical, organizational, and project management skills • Ability to manage multiple priorities and deadlines in a fast-paced environment • Advanced proficiency with Microsoft Office Suite • Experience with HRIS, payroll, and benefits administration systems • Strong vendor management and relationship-building skills • Ability to interpret and apply complex benefits regulations and policies • Bachelor’s degree in human resources, Business Administration, Finance, or related field, or equivalent experience • Knowledge of U.S. benefits regulations, industry best practices, and benefits administration processes • Compliance knowledge including ERISA, HIPAA, COBRA, ACA, Section 125, FMLA, USERRA, QMCSO, and SECURE 2.0
• Medical insurance • Dental insurance • Vision insurance • Employee Assistance Program • Life and Accidental Death & Dismemberment • Short Term Disability • Long Term Disability • Accident insurance • Critical Illness insurance • Hospital Indemnity • Legal insurance • Identity Protection • Pet Insurance • 401k • Paid time off (PTO) • Colorado Paid Sick and Safety Leave
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