Technical Assistant

🔥 12 hours ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Provide real-time operational support to field technicians for installation, repair, and service assurance activities • Resolve facility, provisioning, and inventory-related issues • Serve as a primary point of contact for inbound calls and chats from internal work groups and field personnel • Support service order processing, fallout resolution, and completion status inquiries • Maintain, validate, and update Quantum Fiber inventory and facility records across designated provisioning and inventory systems • Coordinate with Field Operations and other operational teams to resolve complex service or network issues • Document actions and updates in Client-designated systems

🎯 Requirements

• High-speed Internet via wired Ethernet connection; no Wi-Fi, Satellite or Hot spot • Upload speed of 25 Mbps • Download speed of 50 Mbps • Internet provider must be highly stable with 1% or less packet loss • Available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later • Must install the Microsoft Authenticator (MFA) Application required by Qualfon IT • Must live in the State of Idaho

🏖️ Benefits

• Medical, Dental & Vision Coverage with multiple plan options • Telemedicine & Mental Health Support for convenient care • Paid Time Off (PTO) that grows with your tenure • 401(k) with Company Match to help you plan for the future • Employee Assistance Program (EAP) with free counseling and wellness resources • Company-Paid Life & Disability Insurance for added peace of mind • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members • Voluntary Benefits including accident, critical illness, hospital coverage, and more • Additional Perks like legal assistance, identity protection, and pet insurance • Computer and Equipment provided for this position