Customer Support Representative

🕒 September 3, 2025

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏠 Real Estate

☁️ SaaS

💳 Fintech

Real Estate • SaaS • Fintech

Qualia is a company that provides cloud-based software solutions for the real estate and mortgage industries, focusing on streamlining and enhancing the closing process. Its comprehensive suite of digital closing products includes solutions for title and escrow production, wire fraud detection, remote online notarization, and more. Qualia's platform enables real estate agents, title insurers, and closing service providers to deliver efficient, error-free, and transparent buying, selling, and refinancing experiences. The platform also offers robust integration options, modern infrastructure, and robust security standards, including SOC 2 certification. With a focus on real estate digital transformation, Qualia supports thousands of real estate and mortgage professionals nationwide.

📋 Description

• Provide timely and highly satisfactory customer service by identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases • Assist with testing and troubleshooting issues • Translate between customers and technical support and engineering teams • Offer focused training on proper/recommended software use • Contribute to a team environment that promotes pride and personal growth • Maintain productivity and quality standards • Steward sensitive customer information

🎯 Requirements

• Direct experience in the real estate, title, and escrow business • 1 to 2 years of industry experience • Excellent organization and interpersonal skills • Excellent verbal and written communication skills • Strong software skills • Customer service/support experience via phone and email • Ability to work with end-users, management, and executives • Natural inclination for troubleshooting or understanding technical tools • Ability to handle sensitive customer information

🏖️ Benefits

• Comprehensive health plans • 401k program • Commuter benefits • Professional development • Parental leave • Flexible time off policy • Robust online onboarding program • Biweekly all hands meetings • Internal virtual events