Senior Client Solutions Partner

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Quantiphi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series A on 2019-12

Consulting • Healthcare • Logistics

Quantiphi is a leading AI-first digital engineering company that leverages a decade of industry expertise to empower businesses through scalable, secure, and adaptable AI solutions. By integrating cutting-edge technology with real-world applications, Quantiphi transforms organizations across various sectors including healthcare, finance, education, and retail. Their services span AI applications, data analytics, cloud infrastructure modernization, and custom AI implementations. Quantiphi partners with technology giants like AWS, Google Cloud, NVIDIA, and others to drive AI adoption and deliver transformational opportunities for enterprises.

📋 Description

• Own and drive end-to-end sales cycles for CCaaS and CX transformation opportunities in a B2B environment • Define CX transformation strategies covering automation, personalization, and AI-led augmentation across the customer lifecycle • Lead consultative selling engagements focused on cost optimization, CSAT improvement, revenue uplift, and agent productivity • Prepare and deliver technical and business presentations on AI-driven CX transformation • Lead discovery, problem definition, journey mapping, experience redesign, solution architecture, and roadmap development • Demonstrate and prototype virtual agents, conversational AI, agent assist, real-time guidance, contact center analytics, and enterprise integrations • Identify and qualify opportunities across contact center and broader CX ecosystems • Drive intelligent self-service, agent augmentation, omnichannel orchestration, voice and conversation intelligence, and customer journey analytics use cases • Design scalable architectures using CCaaS platforms such as Genesys Cloud CX, NICE CXone, Five9, and Amazon Connect • Collaborate with Solution Architects, Data Science, and Engineering teams to translate business problems into AI-driven solutions, develop offerings, and build reusable accelerators and GTM assets • Recommend enterprise architectures, integration strategies, and platform ecosystems on Google Cloud and other hyperscalers • Stay current on GenAI, conversational AI, and CX platform trends • Build and maintain executive-level customer relationships as a trusted advisor • Travel to customer sites, conferences, and industry events as required

🎯 Requirements

• 10+ years of experience in sales, presales, or solution consulting in CCaaS, CX, or related domains • Proven experience selling large-scale CX transformation programs • Strong understanding of contact center operations, including IVR/IVA, ACD and routing strategies, omnichannel engagement, workforce management and reporting • Experience with modern CX and AI platforms, including Google GECX, Dialogflow CX, Agent Assist, CX Insights, Cresta, and Sierra AI • Strong exposure to cloud ecosystems; GCP preferred, AWS/Azure a plus • Experience with sales forecasting and GTM strategy, complex deal structuring and stakeholder management, and channel and partner ecosystems • Strong understanding of API integrations and microservices architectures • Strong understanding of data platforms and analytics in CX contexts • Ability to identify and resolve technical objections • Ability to influence technical and business stakeholders • Data-driven mindset with ability to leverage market insights and customer data • Excellent communication, storytelling, and executive presentation skills • Self-driven, entrepreneurial mindset suitable for a fast-paced environment • Bachelor's degree required • Master's/MBA preferred • Willingness to travel 50% to client sites across the US

🏖️ Benefits

• Global and diverse culture built on transparency, diversity, integrity, learning and growth • Opportunities to innovate and excel in professional and personal life • Great Place to Work certification • Career growth opportunities