Customer Support Engineer

🕒 May 17

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Quantum Machines

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏭 Manufacturing

🚀 Aerospace

Consulting • Manufacturing • Aerospace

Quantum Machines is a leading company in quantum computing, focusing on the development of technologies to accelerate the practical implementation of quantum computers. Their Quantum Orchestration Platform (QOP) is designed to harness the full potential of quantum technologies, enabling quantum system developers to achieve advanced capabilities. With a team of world-class quantum scientists and engineers, Quantum Machines aims to revolutionize various industries through innovative quantum solutions.

📋 Description

• Build and nurture strong relationships with key stakeholders, becoming a trusted advisor on their technical, scientific, and operational needs. • Translate complex customer requirements into actionable technical solutions. • Work closely with the customer to achieve their quantum computing research objectives. • Lead onboarding sessions for new users, ensuring seamless adoption of QM products. • Conduct comprehensive training sessions, covering topics from basic functionality to advanced applications tailored to customer needs. • Act as the primary contact for customer inquiries and issues, leading troubleshooting efforts in collaboration with R&D and product teams to provide timely and effective resolutions. • Lead technical installations and integration of QM solutions for the customer. • Maintain a comprehensive understanding of the customer’s ongoing issues, requests, and resolutions.

🎯 Requirements

• MSc in experimental physics, with hands-on experience – Must. • PhD - Advantage. • Experience with superconducting physics – Advantage. • Customer-facing and service-oriented mindset. • Proven track record in a client-facing support or success role - Advantage. • Proficiency in Python – Must. • Familiarity with Linux environments, basic IT concepts, and networking principles. • Independent, responsible, self-motivated with a can-do attitude. • Excellent verbal and written skills in English. • French – Advantage.