Senior Field Application Scientist, AMR

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🏄 California – Remote

🏄 California – Remote

💵 $140k - $170k / year

⏰ Full Time

🟠 Senior

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Quantum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

🤖 Artificial Intelligence

Enterprise • Artificial Intelligence • Data Management

Quantum is a company that provides comprehensive data management solutions designed to help organizations manage, protect, store, and analyze unstructured data. With a focus on leveraging AI and analytics, Quantum offers a portfolio of software solutions and services including storage, data protection, archiving, and cloud-based analytics. Their solutions are widely used across industries such as media, entertainment, government, healthcare, and financial services to power AI applications and ensure data resilience. Quantum is committed to enhancing data insights, easing access, and maintaining secure data storage for businesses worldwide.

📋 Description

• Master protocols, applications, and troubleshooting for all QSI products • Understand proteomic applications and how QSI products and applications can meet the needs of the market • Understand and communicate technical details of QSI’s product line and applications. • Participate in and lead technical discussions in pre-sales meetings with customers. • Conduct seminars and present technical datasets to customers. • Identify customer needs and/or problems, and understand how to provide solutions using QSI’s instruments, reagents, kits, and applications. • Draft experimental plans for customers during product evaluations and set expectations with the customer about evaluation outcomes. • Manage onsite and remote onboarding of QSI products and software • Conduct onsite trainings of QSI instrument, software, and reagent product workflow. • Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers. • Manage Technical Support cases via CRM (SFDC) – e-mail, phone, site visits. • Determine when instrument repairs are needed and initiate repair process. • Troubleshoot instrument, software, kit, or application problems and escalate through the appropriate internal channels as required. • Participate in tradeshows, drive customer advocacy, and provide input on application notes and other technical collateral ideas. • Promote product positioning and messaging in all customer interactions. • Champion customer requested applications to Market Development and/or Product Management for further consideration.

🎯 Requirements

• 4-year bachelor’s degree in life sciences, biology, or related field. • Masters/PhD preferred but not required if have 5+ years lab experience. • Prior employment in similar technical support role required OR combination of lab experience with technical support component. • Must have experience in proteomics, protein biology, or mass spectrometry. • Theoretical or technical background in one or all the following: Cell Biology, Biochemistry, NGS. • Excellent written/oral communication skills. • Takes initiative

🏖️ Benefits

• Discretionary bonus program • Equity as part of the compensation package