Technical Customer Support

Job not on LinkedIn

🔥 3 hours ago

🌐 United Kingdom, Argentina, +4 more countries – Remote

🇬🇧 United Kingdom – Remote 🇦🇷 Argentina – Remote 🇵🇭 Philippines – Remote 🇺🇸 United States – Remote 🇿🇦 South Africa – Remote 🇺🇦 Ukraine – Remote

💵 $2.5k - $4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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QuickMail

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2014

☁️ SaaS

🤝 B2B

📣 Marketing

SaaS • B2B • Marketing

QuickMail is a cold outreach platform for growth teams and agencies that combines email and LinkedIn outreach, deliverability tools, domain and mailbox setup, warming, sender rotation, blacklist monitoring, and integrations into one product. It automates multi-channel outbound (LinkedIn connections, email sequences, in-mail, voice messages) and centralizes replies in a single inbox while offering features like AI rewording, Deliverability AI, status/alerts, and native integrations (HubSpot, Pipedrive, Zapier, API) to scale outreach and maintain inbox health. QuickMail targets growth teams, lead gen agencies, and outbound-focused sales teams, emphasizing deliverability, automation, and agency features.

📋 Description

• Own customer support for QuickMail and Mailflow, with no first- or second-line support structure • Triage, resolve, and investigate customer tickets in the Help Scout queue • Diagnose deliverability, DNS, LinkedIn automation, and campaign setup issues using the Support Dashboard • Set daily support priorities and ensure customers get unstuck quickly • Monitor job queues, event-stream latency, blacklist status, and newly purchased domains • Investigate system issues and drive them to resolution • Review fraud alerts and disable scam or abusive accounts • Join customer calls and help customers succeed • Update changelogs and help articles based on releases and customer feedback • Share customer feedback with the team and request reviews and case studies • Improve the AI support agent by reviewing responses and correcting source documentation • Write and maintain AI-built automated tests for staging • Use MCP connections including Help Scout, GitHub, and Postmark to identify support improvements • Test weekly staging releases and confirm readiness for shipment • Report bugs in GitHub with reproduction steps, screenshots or Loom videos, and GraphQL or console errors • Manage critical incidents, notify the team through Slack or Telegram, update the status page every 30 minutes, communicate with affected customers, and drive fixes • Run incident retrospectives • Lead the weekly MonsterOps team meeting • Maintain rock status and KPIs in MonsterOps • Work directly with the founder and lead developer

🎯 Requirements

• Warm, positive, relatable communication in writing and on calls • Ability to communicate with warmth, empathy, care, clarity, and concision • Ability to operate with minimal instructions and prioritize effectively • Comfortable on Zoom, Google Meet, and recorded video tools such as Loom • Reliable follow-through on commitments • Sense of urgency and ability to improve productivity • Resourcefulness with available tools • Low ego and ability to handle disagreement constructively • Positive attitude toward workflow, process, product, and tool changes • Comfortable giving and receiving positive and negative feedback • Availability for hours overlapping with East Coast US and UK time zones • Customer-facing experience is a plus, or ability to explain suitability for the role without it • Working knowledge of deliverability and LinkedIn outreach is a plus, including warmup, DNS, inbox rotation, DKIM, SPF, Outlook, and Gmail technical setup • Familiarity with agency setups, including workspaces, guest seats, inbox purchases, and client loss scenarios, is a plus • Light data skills using Help Scout or MCP are a plus • Ability to identify happy customers and request testimonials and case studies is a plus • High emotional intelligence, ability not to take things personally, willingness to ask clarifying questions, and ability to manage multiple priorities • Flexibility to occasionally provide weekend support

🏖️ Benefits

• Full-time or part-time contract type • Compensation of $2,500 to $4,000 USD per month, depending on experience and location • Flexible schedule • Negotiable start date • US-based hires work as independent contractors (1099)

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