Manager, Return To Vendor

🔥 9 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $124k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quince

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Quince is a direct-to-consumer e-commerce retailer offering affordable luxury essentials across apparel, home goods, bedding, beauty, and accessories. The company emphasizes high-quality materials (cashmere, European linen, leather, silk), a factory-direct model to keep prices low, sustainable practices, and long return policies. Quince sells men's and women's clothing, baby and kids items, furniture and home decor, and lifestyle products through an online storefront with focus on honest pricing and value.

📋 Description

• Own and manage the full RTV lifecycle from claim initiation through resolution, credit receipt, or physical return logistics • Establish and maintain a centralized RTV tracking system • Monitor open claims, aging balances, and recovery rates • Develop and enforce RTV policies, standard operating procedures, and escalation protocols • Partner with Buying and Planning teams to identify and prioritize RTV candidates • Lead vendor negotiations to secure credits, replacements, or return authorizations • Build and maintain vendor relationships while advocating for the company’s financial interests • Review vendor contracts and purchase order terms related to returns, defects, and chargebacks • Identify recurring vendor quality or compliance issues and escalate them to the Sourcing Director • Coordinate physical return shipments, goods disposition, and documentation with Logistics and Warehouse teams • Partner with Finance and Accounts Payable on vendor credits and RTV balance reconciliation • Work with Quality Assurance to document and report product defect trends • Support vendor onboarding by helping define RTV terms and expectations • Produce reporting on RTV volume, recovery rate, aging claims, and open liabilities for senior leadership • Implement process improvements to reduce cycle time, increase recovery, and minimize dispute resolution time • Benchmark RTV performance and recommend best practices

🎯 Requirements

• 5+ years of experience in sourcing, procurement, vendor management, or supply chain, with direct RTV, chargeback, or vendor compliance exposure • Experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution • Strong analytical skills with the ability to manage large volumes of data and derive actionable insights • Proficiency in Google Sheets • Experience with ERP systems such as SAP, Oracle, or equivalent, and inventory/order management platforms • Excellent written and verbal communication skills • Ability to influence without authority across internal teams and external partners • Highly organized with strong attention to detail • Ability to manage multiple open claims and priorities simultaneously • Successful completion of a background check

🏖️ Benefits

• Bonus and equity may be provided for eligible roles • Reasonable accommodations for qualified individuals with disabilities • Equal employment opportunities • Background check conducted in compliance with applicable laws