Senior Program Manager

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Quiq

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $25M Series C on 2022-05

SaaS • Artificial Intelligence • B2B

Quiq is a SaaS company that provides an AI-driven digital contact center and conversational AI platform for enterprises. Its offerings include AI Agents (text and voice) that handle customer conversations across channels, AI Assistants that coach human agents in real time, AI Workflows to automate business processes, AI Analysts for conversation insights, and AI Studio for building agentic AI with enterprise-grade guardrails. Quiq emphasizes security and compliance (SOC 2 Type II, HIPAA, GDPR, CCPA) and integrates with existing tech stacks to serve industries such as eCommerce, hospitality, banking, insurance, healthcare, and airlines.

📋 Description

• Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. • Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators. • Take ownership of developing workshops as a part of the development of user stories and technical requirements for AI Assistants. • Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations. • Manage dependencies and resources, instigating change orders, and supporting the sales process. • Coordinate the services team members, ensuring cohesive project execution. • Identify potential project risks and develop mitigation strategies. • Provide regular project updates to key senior stakeholders within Quiq and the customer. • Track real time project performance and prepare detailed status reports and dashboards. • Implement best practices and lessons learned to enhance project delivery efficiency.

🎯 Requirements

• 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry. • Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences. • Deep understanding of Consumer Customer Service best practices and strategies. • Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable. • Willingness to travel up to 20% of the time

🏖️ Benefits

• Market competitive total compensation package • 100% company paid family medical and 100% individual dental and vision insurance coverage • Flexible, unlimited vacation policy • Stock options • Strong company culture