Director, Customer Onboarding

🔥 2 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $122.4k - $178.8k / year

⏰ Full Time

🔴 Lead

🚀 Onboarding Specialist

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Monitor and track all aspects of the customer onboarding including key milestones, deliverables, and timelines. • Mitigate project risks. • Develop deep operational expertise and understanding of R1's business model. • Partner with customer executive teams as a thought leader. • Share best practices and optimize performance. • Lead transformation. • Travel up to 25%.

🎯 Requirements

• 5-8 years of management experience, preferably in project management, performance/continuous improvement or consulting role. • 2-4 years functional Back End revenue cycle experience (Billing, Claims, Denials, Follow Up, Cash Posting) • Strong skills with MS Office suite including PowerPoint, Visio, Excel, Word • Strong internal communication skills including ability to work with all levels of the organization. • Troubleshooting and problem-solving skills • Ability to manage multiple customers, projects, tasks, expectations simultaneously. • Ability to ensure customer satisfaction through follow-up, customer responsiveness, and thorough communication.

🏖️ Benefits

• Competitive benefits package