Senior Manager, Customer Partnerships

🕒 April 24

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $77.3k - $88.8k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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R3 Continuum

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

👥 HR Tech

Healthcare Insurance • Wellness • HR Tech

R3 Continuum is a leading provider of workplace behavioral health solutions, specializing in disruption response and recovery, violence mitigation, behavioral health support, and leadership support. For over thirty-five years, R3 Continuum has been helping organizations across various industries to recover and thrive after critical incidents or disruptive events. Their services include fitness for duty evaluations, threat of violence assessments, and telebehavioral health support, all aimed at improving employee wellbeing and organizational resilience. With a strong focus on psychological safety, R3 Continuum collaborates with clients to provide tailored support that helps employees perform and recover effectively, ensuring a safe and high-performing workplace.

📋 Description

• Strengthening and expanding R3’s strategic, clinical, and operational relationships with customers • Ensures seamless transitions from sale to implementation, driving ongoing account performance • Identifying opportunities for retention and growth • Primary point of accountability for customer satisfaction, strategic alignment, and performance outcomes • Provide proactive and timely communication, education, and support to assigned customers • Conduct recurring strategic check-ins to review service utilization, program performance, and emerging needs • Deliver and interpret annual stewardship reports and monthly/quarterly performance summaries • Identify, pursue, and close upsell and cross-sell opportunities to drive growth within assigned accounts • Lead renewal activities including preparation, strategy development, contract review, and customer negotiations • Lead new customer onboarding, coordinating with Operations, SMEs, IT, and Accounting • Facilitate customer system integrations and enhancements in collaboration with Strategic Accounts and IT • Support internal teams in resolving customer process deviations and ensure adherence to required workflows and SOPs

🎯 Requirements

• Bachelor’s degree from an accredited institution required • 4 years of experience in Account Management, Client Success, or Customer Partnerships required • 2 years of experience in EAP, behavioral health, HR benefits, or a related field, preferred • Demonstrated ability to build, nurture, and retain strong customer relationships • Expertise in presenting and articulating product value; ability to serve as an SME for R3 Solutions • Strong customer service orientation with proven success managing complex escalations • Ability to analyze data, identify trends, and translate insights into strategies and recommendations • Strong analytical, critical thinking, and problem-solving skills • Proven ability to develop renewal, retention, and expansion strategies • Excellent verbal and written communication skills; skilled presenter to diverse audiences • High proficiency in Microsoft Office Suite, Power BI, CRM platforms (HubSpot preferred), and Copilot/AI tools • Strong organizational skills, with the ability to prioritize competing demands and maintain accuracy • Effective collaborator with cross-functional teams including Operations, Clinical, Sales, IT, Accounting, and Network Development • Understanding of healthcare, EAP, benefits, or behavioral health systems and environments.

🏖️ Benefits

• paid time off (PTO) • parental leave • paid holidays • insurance (medical, dental, vision, life, STD, LTD) • flexible schedules • 401k program with company match • profit sharing