Clinical Workflow Analyst – Federal Health IT

Job not on LinkedIn

🔥 8 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 25%

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Rackner

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎖️ Defense

🤖 Artificial Intelligence

Consulting • Defense • Artificial Intelligence

Rackner is a technology company specializing in applying emerging technologies to mission-critical problems in both the public and private sectors. As a Kubernetes Certified Service Provider, Rackner's experienced engineers manage large clusters in production environments for major organizations. The company focuses on cloud-native solutions, DevSecOps, AI, and platform development to modernize business-critical applications. Rackner is also involved in developing innovative systems using Edge, IoT/Mobile, and VR technologies. The company has been recognized on the Inc 5000 List of Fastest Growing Companies and has secured significant contracts with the Department of Defense and the Department of Homeland Security.

📋 Description

• Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths • Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed • Maintain clinical workflow documentation and competency mappings • Evaluate the functional impact of application releases and changes, identifying workflow implications and communicating findings to stakeholders • Provide functional application expertise during priority incidents, contributing to troubleshooting and coordinated resolution through case closure • Analyze service tickets and application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation processes • Provide functional application assistance during go-lives and clinical unit transitions, including occasional onsite engagement

🎯 Requirements

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications • Direct professional experience supporting clinical workflows within designated military healthcare EHR environments • Professional experience handling application support cases using ServiceNow • Active U.S. Government Secret security clearance • Strong functional troubleshooting, analytical, documentation, and communication skills, with the ability to coordinate effectively across clinical and technical teams • Familiarity with specialized operational or field healthcare applications (preferred) • ITIL 4 Foundation certification (preferred) • Experience with EHR utilization analytics and application performance insights tools (preferred)

🏖️ Benefits

• Medical, dental, and vision insurance • Life and disability insurance coverage • 401(k) retirement plan with company matching contributions • Paid time off and company holidays • Professional development and certification support • Remote-work equipment and home-office resources • Fitness and wellness benefits

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