Healthcare Customer Success Manager V

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Rackspace Technology

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🏢 Enterprise

🤖 Artificial Intelligence

🔐 Security

Enterprise • Artificial Intelligence • Security

Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.

📋 Description

• Manages the delivery of contracted services to large Provider Healthcare clients • Ensures that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded • Builds and maintains strong client relationships and provides day-to-day client advice and support • Promotes the organization's capabilities to clients, identifies sales opportunities and achieves contract extensions • Responsible for adhering to company security policies and procedures • Handles customer escalations during downtime events • Remains informed on the technical design/architecture of customer environments

🎯 Requirements

• 12 - 14 years of experience in the field of role required • High School Diploma or regional equivalent required • Bachelor's Degree required, preferably in field related to role • ITIL certification preferred • Expert-level understanding of the IT industry and various technologies within the Healthcare Provider and Payer industry • Expert-level knowledge of the Rackspace product portfolio, servers, and computer hardware • Expert-level understanding of Cloud technologies and working practices • Prior experience with EPIC (preferred) or other EHR • ServiceNow experience

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options • Professional development opportunities