Director of Partner Success

🔥 0 minutes ago

🏈 Alabama, Arizona, +18 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $105k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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ReUp Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📚 Education

🤝 B2B

🌍 Social Impact

Education • B2B • Social Impact

ReUp Education is a company dedicated to empowering adult learners by providing a scalable solution tailored to help those with partial college education to complete their degrees and advance their careers. By partnering with states, institutions, and learners, ReUp offers solutions that integrate technology, data, and personalized coaching to motivate and guide adult learners toward educational success. It aims to mitigate skill gaps in the workforce by maximizing enrollment in further education and supporting learners throughout their journey to graduation. ReUp Education seeks to transform higher education to better serve working adults, ensuring that they can gain valuable credentials and contribute effectively to the economy.

📋 Description

• Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs, ensure successful delivery of appropriately customized solutions, and maintain high client satisfaction • Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client • Exceed revenue objectives by setting and meeting goals for student enrollment and persistence, and client renewals • Measure, evaluate, and report on progress against leading indicators, and take ownership of challenges and opportunities by recommending strategy changes and implementing solutions • Play a key role in removing barriers and friction for adult learners, and ensure the ongoing appeal and accessibility of partner programs by soliciting feedback from students and other stakeholders, and carefully monitoring the student experience, including performance and achievement • Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities • Design and streamline processes and procedures to enable the scalability of ReUp’s account management approach and capabilities

🎯 Requirements

• 5 to 8 years of experience in account management of higher education partners in the ed tech / learning technology field • You have clear experience delivering client-focused solutions based on customer needs • You are a natural relationship builder with integrity, reliability, and maturity; you work productively in a team • You are able to communicate, present and influence credibly and effectively at all levels of our organization and that of our partners, including executive and C-level • You have strong analytical skills with an understanding of performance metrics and experience analyzing spreadsheets and charts • You effectively manage ambiguity, and are comfortable making decisions without having all the facts • You possess highly-tuned listening, communication and negotiation skills; plus critical thinking and problem-solving skills • You offer strong presentation creation abilities (verbal, written, presentation suite) • You have experience with Salesforce, MS Office and Google Apps • You are comfortable with some travel (~20%) • You hold a Bachelor’s degree

🏖️ Benefits

• Medical, dental, and vision insurance for employees • We pay 100% of the employee's premium and 50% of any dependents' premiums • Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA • PPO Buy-up plan available • FSA available • Company paid short-term disability, long-term disability, and life insurance for employee • Flexible time off • Hybrid work opportunity • Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance • 16 paid holidays per year (including Juneteenth and the last week of the calendar year) • Company wellness days (2 per year) • Day of Service (Paid day for volunteering) • 401(k) plan • Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave) • Discounted Pet Insurance • Free Headspace subscription • A diverse team that fosters a high level of collaboration despite being highly distributed