Technical Support Specialist

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Radicle Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Radicle Health is a company dedicated to empowering human services organizations through the use of innovative software solutions. Recognizing that non-medical factors play a significant role in health outcomes, Radicle Health partners with agencies providing care and addressing social determinants of health. Their mission is to be the preferred technology partner, enhancing efficiency and outcome measurement for their clients. The company offers a robust suite of software solutions, including comprehensive EHR systems and case management platforms, supporting over 14,000 organizations in the U. S. and Canada. Their products cater to residential behavioral health, outpatient mental health services, child welfare services, and more, aiming to transform the delivery of care in human services.

📋 Description

• Respond to customer inquiries via email and virtual meetings • Resolve customer issues with product functionality, reporting, and integrations • Write basic to intermediate scripting queries to investigate customer data problems • Document solutions in the knowledge base • Troubleshoot technical issues and escalate complex cases when necessary • Communicate clearly and empathetically with customers • Update and maintain customer support knowledge base and troubleshooting guides • Collaborate with internal teams to keep customer-facing documentation current • Improve self-service resources • Work with product, engineering, and customer success teams to escalate feedback and technical issues • Provide backup assistance to Engineering in manual testing • Act as a bridge between customers and internal teams • Track and report common customer issues and suggest process improvements • Participate in team meetings and feedback sessions • Stay current with product changes and customer support best practices • Support colleagues through issue assistance and knowledge sharing

🎯 Requirements

• Basic to intermediate scripting language capabilities (SQL, JavaScript, Domino, etc.) • Excellent verbal and written communication skills to effectively convey technical information to stakeholders • Strong problem-solving abilities • Adaptability and openness to change • Strong customer focus • 0-2 years of relevant experience in customer support or junior technical role • Studying for relevant certifications preferred but not required (such as scripting/Database basics, Cloud Fundamentals, SFDC, etc.)

🏖️ Benefits

• Unlimited PTO policy • Competitive medical, dental, and vision healthcare coverage • 401k matching • Paid holidays • Volunteer time off • Paid parental leave • Remote work stipend