Customer Activation Manager – Strategic Enterprise

🕒 January 16

🏢🏡 New York City – Hybrid

💵 $139.3k - $263.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Ramp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

📋 Description

• Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers • Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams • Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices • Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those • Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative • Become an expert in the full range of integration and configuration options for Ramp’s suite of products • Assist customers with change management, and help run custom trainings for their organizations • Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary • Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach

🎯 Requirements

• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization • Experience managing strategic enterprise customer relationships with numerous stakeholders • Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills • Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns • Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed • Ability to anticipate customers’ needs and position product solutions accordingly • High adaptability and ability to thrive in a fast-paced environment • Bachelor’s degree from an accredited university (Nice to Have) • Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) (Nice to Have) • Experience implementing a nascent product to an Enterprise (Nice to Have) • Experience at a high-growth startup (Nice to Have)

🏖️ Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $10,000 per year) • Parental Leave • Pet insurance • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed)