Director, Implementation Engineering

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RapidSOS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

📦 Logistics

💰 $75M Venture Round on 2022-10

Healthcare • Logistics • Emergency Services

RapidSOS is a company that connects data from various devices directly to emergency services like 911 to enhance public safety. They offer a range of products designed to provide real-time incident data to emergency communication centers and field responders, improving the speed and effectiveness of emergency response. Their solutions include call transcription, translation, and connecting safety data from devices, apps, and sensors directly to 911. RapidSOS collaborates with businesses, public safety agencies, and vendors to integrate their API into safety solutions, enabling features like text-to-911 and digital alert systems for schools, rail safety, home security, and more.

📋 Description

• Lead RapidSOS's enterprise Implementation Engineering team, driving the transformation from legacy, tool-based delivery to a flexible, code-and-repo-based, AI-forward way of working • Own delivery of solutions for a customer base of 250+ enterprise partners and customers, ensuring Voice AI, call routing, and emergency service integrations reliably handle mission-critical communications at scale • Stay hands-on with the technical work itself — writing code, architecting integration solutions, and troubleshooting alongside the team • Engage directly with customers when needed, bringing technical credibility to enterprise conversations and strengthening relationships with key accounts • Drive measurable improvements in customer onboarding velocity and satisfaction by collaborating with Product, Engineering, and Customer Success to translate implementation insights into platform innovations • Build and scale a high-impact team through strategic hiring, mentorship, and skills development — establishing the technical standards and operational frameworks that enable consistent delivery as complexity grows • Own the team's operational budget and vendor/tooling relationships, including scoping and managing implementation contractors and consultants, and build a reliable coverage model including a formal on-call rotation

🎯 Requirements

• 8+ years of total experience in engineering, sales engineering, solutions engineering, or implementation engineering, including 3+ years managing technical teams, with experience in post-sales implementation • Experience working with large enterprise customers, with a customer-centric mindset that cares about delivering solutions that enable and delight • AI-forward experience doing integration work — comfortable coding, troubleshooting, and scaling technical solutions, and proactive about leveraging emerging tools to accelerate delivery • Proficiency and experience with configuring REST APIs and using Python for integrations and implementations • Genuinely hands-on — someone who wants to stay close to the technical work and lead by example, not just manage from a distance • Strong communication and collaboration skills, with the ability to represent RapidSOS credibly in front of enterprise stakeholders • Demonstrated expertise in problem-solving, from troubleshooting complex integrations to guiding a team through ambiguity • Highly self-motivated, with a strong sense of ownership and the adaptability to thrive in a fast-paced environment where priorities shift quickly

🏖️ Benefits

• Competitive salary and benefits and equity participation • A dynamic, flexible and fun start-up work environment with a highly talented team