Customer Success Manager

Job not on LinkedIn

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🏄 California – Remote

🏄 California – Remote

💵 $85k - $128k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Rasa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Rasa is a company that provides a revolutionary conversational AI platform designed for enterprises. Their state-of-the-art AI assistants leverage a no-code UI interface to build advanced conversational experiences while ensuring compliance and security. Rasa offers solutions for customer experience, enterprise operations, IT helpdesk, and more, catering to industries such as financial services, healthcare, and telecom. Enterprises can harness generative AI through Rasa to automate interactions, enhance efficiency, and maintain brand integrity. Rasa's platform includes Rasa Pro and Rasa Studio, enabling easy integration of language models for sophisticated conversational applications.

📋 Description

• Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle (including renewals and expansions). • Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable. • Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact. • Identify expansion opportunities within your accounts, contributing to overall revenue growth. • Proactively address challenges, manage escalations, and maintain strong communications with customers. • Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes. • Maintain accurate account health and renewal forecasting to support broader retention planning.

🎯 Requirements

• You’ve managed a book of business and know how to run QBRs, onboardings, and renewals. • You have experience driving upsells and cross-sells, contributing to revenue growth. • You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate. • You’ve worked with large customers in a SaaS/technology context. • Excellent interpersonal skill: You communicate clearly, operate in a structured manner, and you build lasting customer relationships. • Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders

🏖️ Benefits

• Flexible hours and a dedicated remote budget • A stipend for professional development & 6 paid education days to help you grow within your role • Unlimited PTO + paid sick leave + paid public holidays • A MacBook, and other tech to help you do your job • We have regular remote team events, as well as an annual company-wide offsite • Health benefits • 401(k) contribution with up to 4% match • Equity options