Director – Central Student Operations, Records

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

⚪️ Entry-level

⚙️ Operations

👻 Ghost score 10%

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Rasmussen University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

Education

Rasmussen University is a private, regionally accredited higher-education institution founded in 1900 that offers career-focused degree and certificate programs online and on multiple campuses across several U. S. states. The university emphasizes workforce-aligned fields such as nursing, health sciences, business, technology, education, and justice studies, and promotes flexible, competency-based learning (Empowered Learning®), extensive transfer-credit recognition, and career services to support student employment outcomes. Rasmussen also provides online learning infrastructure, student support services, and employer/military pathways.

📋 Description

• Lead central student records operations and ensure compliant, accurate, and timely student academic data recording and retention • Develop and evaluate student records initiatives supporting the University's strategic goals • Provide vision and planning for management of university academic records consistent with policies, laws, mission, and goals • Assign and direct work for central Student Records operations • Communicate and prioritize actions for quarterly census dates • Oversee daily team activity and related operations • Organize and host individual and team meetings • Draft student records policies and procedures compliant with state, federal, and University regulations • Develop process mapping and communications to improve departmental efficiency • Build the team and manage onboarding, training, development, cross-training, performance management, and hiring of direct reports • Serve as a subject matter expert in student records practices • Resolve complex issues for team members and internal and external customers, escalating highly unique issues when necessary • Work as a manager and assist the student records team to meet goals and deadlines • Maintain adherence to University, governmental, and accreditation policies and regulations • Establish comprehensive knowledge of Entrance, Active, and Exit student records teams and lifecycle functions • Foster inter- and intra-departmental relationships and recommend process improvements • Collaborate with Enrollment and Academic Management teams on entrance, reentry, satisfactory academic progress, graduation requirements, and academic awards • Collaborate with campus staff, leadership, Student Records managers, and Student Operations on complaints and concerns • Attend and participate in department and team meetings • Participate in lean processes and strategic planning • Support the University's diversity and inclusion commitment • Report to the Vice President of Central Student Operations and indirectly to the Registrar • Manage three direct-report managers and indirectly support Student Records Specialists

🎯 Requirements

• Bachelor's degree required; master's degree preferred • Equivalent combination of education and experience may be considered • Three to five years of experience managing and supervising a team required • Five to seven years of experience with increasing responsibilities in student records administration/Registrar functions • Strong command of student data practices regulations, including FERPA • Ability to develop policies and procedures necessary to implement policy • Excellent customer service skills, including telephone manner • Knowledge of the higher education environment; for-profit educational setting preferred • Knowledge and experience with CampusNexus preferred • High degree of independence within agreed policies and regulations • Professional image, conduct, and work area • Ability to foster positive, collaborative, solutions-oriented teamwork • Results-oriented, motivational approach that embraces and drives change in a fast-paced environment • Ability to develop diverse and successful teams, think strategically, and provide thoughtful leadership • Strong interpersonal, written, verbal communication, and listening skills • Strong command of the English language, orally and in writing • Excellent organization and time management skills; ability to prioritize and work with minimal supervision • Detail-oriented; ability to handle multiple priorities, meet deadlines, and maintain flexibility • Strong analytical and problem-solving skills • High level of professional ethics and etiquette • Proficiency in Microsoft Office Suite, especially Outlook, Word, Excel, and PowerPoint • Moderate/proficient typing skills

🏖️ Benefits

• Equal opportunity employment policy • Compensation and benefits information available upon request for eligible remote roles in states with designated pay transparency requirements