Customer Success Agent, Portuguese-Speaking

Job not on LinkedIn

🕒 September 3, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Rayyan Systems Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🤖 Artificial Intelligence

📚 Education

☁️ SaaS

Artificial Intelligence • Education • SaaS

Rayyan Systems Inc. is a company that provides a powerful tool for researchers to efficiently conduct systematic and literature reviews. With features such as AI-powered screening, advanced deduplication, and customizable filters, Rayyan helps users save time and improve accuracy in their research processes. Trusted by over 600,000 researchers, the platform enhances collaboration and productivity by allowing users to manage, organize, and streamline their review workflows regardless of location.

📋 Description

• Respond to customer inquiries via Zendesk in Portuguese and English • Guide customers through onboarding journeys and ensure their success • Prepare users for upgrades, renewals, and feature adoption milestones • Create and maintain knowledge base articles in both Portuguese and English • Host webinars and training sessions to support user enablement • Identify and implement AI/automation tools to streamline support workflows • Monitor customer health, engagement, and proactively address challenges • Gather user feedback and collaborate with Product and Engineering • Contribute to building the Customer Success function and internal playbooks

🎯 Requirements

• Fluency in Portuguese and English • 2+ years in Customer Success, Support, or SaaS roles • Familiarity with Zendesk or similar support platforms • Experience using CRM tools (Zoho CRM is a plus) • Ability to host and facilitate webinars or online training • Passion for customer education and lifecycle engagement • Strong documentation and knowledge-sharing mindset • Process-oriented with a drive to identify improvements and automation • A collaborative team player with a desire to help build something from the ground up

🏖️ Benefits

• Flexible working hours and fully remote work culture • Reimbursement toward health/fitness expenses • Learning and development reimbursement benefit