Realityworks, Inc
51 - 200 employees
📚 Education
🔧 Hardware
🤝 B2B
Education • Hardware • B2B
Realityworks, Inc. is a provider and developer of experiential learning solutions that pair hands-on learning aids and physical simulators with standards-based curriculum and assessment tools. The company designs and sells educational simulators and training products—such as infant and geriatric manikins, veterinary and agriculture trainers, and trade-skill tools—plus supporting lesson plans, webinars, and customer support to middle, secondary, and post-secondary schools and career-technical programs. Realityworks focuses on career exploration and skill development in areas including agriculture, health science, family & consumer sciences, and skilled trades.
Account Services Representative
🕒 March 30
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Realityworks, Inc
51 - 200 employees
📚 Education
🔧 Hardware
🤝 B2B
Education • Hardware • B2B
Realityworks, Inc. is a provider and developer of experiential learning solutions that pair hands-on learning aids and physical simulators with standards-based curriculum and assessment tools. The company designs and sells educational simulators and training products—such as infant and geriatric manikins, veterinary and agriculture trainers, and trade-skill tools—plus supporting lesson plans, webinars, and customer support to middle, secondary, and post-secondary schools and career-technical programs. Realityworks focuses on career exploration and skill development in areas including agriculture, health science, family & consumer sciences, and skilled trades.
📋 Description
• Identifies new prospects and engages with existing customers to explore sales opportunities and fulfill customer needs • Conducts a high volume of outbound telephone dials on a daily basis • Collaborates closely with Account Managers in high-performing territories to support transactional sales efforts with weekly meetings to discuss strategy and outcomes • Works on call lists and hot leads and engages in new account discovery initiatives to expand the customer base • Stays informed about product features, compatibility, pricing, supporting materials, and available discounts/promotions • Responds promptly to requests for information and qualifies leads generated from inbound inquiries • Addresses customer inquiries via phone and email regarding product features, pricing, purchasing processes, and more • Maintains post-sale contact with clients to facilitate a positive and productive long-term relationship • Establishes strong customer relationships including problem resolution with customers about any account problems, concerns, needs, and more and communicates those issues with the company • Maintains accurate and timely records within the company’s CRM system • Attends and participates in regular sales meetings and training sessions • Maintains house accounts as needed
🎯 Requirements
• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field • Proven experience (1+ years) in sales, inside sales, or customer service • Proficiency in Microsoft 365 applications, particularly Outlook, Word, and Excel • Strong familiarity with Customer Relationship Management (CRM) systems, such as NetSuite or similar • Ability to manage a high volume of customer interactions with professionalism and accuracy • Experience supporting sales teams in a fast-paced environment • Knowledge of B2B sales processes and strategies • Demonstrated success meeting or exceeding sales or service goals
🏖️ Benefits
• Employee Stock Ownership Plan (ESOP): 100% company-funded and designed to grow in value as we succeed together • Health, Dental, and Life Insurance: Comprehensive coverage to support your well-being • 401(k) Retirement Plan: With company match up to 6% • Generous Paid Time Off: Over 20 days annually, plus 10 paid holidays • Wellness Incentives: Gym reimbursement and healthy living rewards • Family-Friendly Benefits: Paid maternity, paternity, and adoption leave • Flexible Spending Accounts: Including dependent care coverage • Disability Coverage: Long-term and short-term • Education Support: Tuition assistance for continued learning • Community Engagement: Paid volunteer time and donation matching
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