Regional Engagement Manager

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Really Great Reading

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

📚 Education

🤝 B2B

💰 Private equity on 2020-08

Education • B2B

Really Great Reading is a research-driven literacy company that delivers Science of Reading–aligned curriculum, decodable readers, intervention programs, and professional development to K–12 schools and districts. RGR offers supplemental and intervention materials, assessments, coaching, eLearning courses, webinars, and classroom resources designed to improve foundational reading skills, support English learners and students with dyslexia, and restore adolescent literacy. The organization emphasizes evidence-based programs, district-level implementations, and measurable student outcomes.

📋 Description

• Develop and execute tailored implementation plans aligned to district goals • Maintain strong relationships with key district stakeholders and decision-makers • Deliver regular executive summaries highlighting progress, outcomes, and next steps • Ensure alignment between strategic goals and day-to-day execution • Schedule and lead account meetings, ensuring clear alignment and follow-through • Maintain organized account documentation, notes, and updates in CRM systems • Ensure visibility and continuity across all internal stakeholders • Partner with PSC Trainers to ensure training sessions are effectively coordinated, on schedule, and aligned to district implementation plans; provide day-to-day direction and feedback on execution quality • Coordinate onboarding, training, and ongoing professional development sessions • Ensure training completion and alignment with implementation milestones • Monitor training effectiveness through survey feedback and usage data • Adjust training and support strategies to drive adoption and impact • Monitor account health using engagement data, usage trends, and feedback • Identify at-risk accounts early and proactively communicate risks and solutions • Lead cross-functional efforts to resolve challenges and improve outcomes • Provide clear recommendations and action plans to stakeholders • Drive Growth: Partner with Sales on renewals and expansion opportunities while collaborating with Product and Marketing to share actionable customer insights. • Ensure Consistency: Follow established workflows and communication cadences across assigned accounts to deliver a reliable, high-quality customer experience. • Continuous Improvement: Contribute directly to process and customer experience enhancements.

🎯 Requirements

• Experience: 5+ years of customer success or account management experience (preferably in EdTech/SaaS) managing a portfolio focused on retention and outcomes. • Strategic Execution: Skilled in developing strategic account plans and working cross-functionally with Sales, Product, Marketing, and Professional Services. • Key Skills: High level of organization, familiarity with CRM/CS platforms, and a highly collaborative, self-starter approach. • Travel: Willingness and ability to travel 75%+ to support district partnerships.

🏖️ Benefits

• Professional development opportunities