Analyst

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Process prebill tickets by the established prebill deadline or when otherwise appropriate. • Process profile changes before the prebill deadline. • Process prebill responses by the billing deadline. • Track open tickets daily and take appropriate action, including follow-up, escalation, completion, or closure. • Process resident refund requests accurately and timely. • Assist with training offshore team members on ticket types, including Debit/Credit Adjustments, Report Corrections, and Daily Move-Outs. • Audit 100% of tickets completed by the offshore team and provide timely, constructive feedback. • Work closely with Account Managers to resolve questions and support property needs. • Assist Property Operations team members as needed. • Post figures to the billing engine before the prebill deadline. • Verify that all utility bills are present. • Identify and research potential billing or property issues. • Contact utility providers as needed. • Create and send utility routings, FYIs, and profile changes to Account Managers by the applicable service-level agreement deadline. • Perform other duties and responsibilities as assigned.

🎯 Requirements

• Strong attention to detail and a sense of urgency. • Excellent organizational skills and the ability to manage multiple priorities. • Accurate and efficient data-entry skills. • Flexibility and adaptability in a deadline-driven environment. • Ability to research, analyze, and resolve problems. • Effective written and verbal communication skills. • Ability to collaborate with internal departments, offshore teams, Account Managers, and external utility providers. • Proficiency with Microsoft Outlook, Word, and Excel. • Strong basic math skills.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. • Certain roles are eligible for additional rewards, including annual bonus and sales incentives, depending on the applicable plan, role, and individual performance.